Administrative Coodinator /Receptionist/ Customer Service
Resume:
Regina Felder
Felderregina***@gmail
Address: **** ***** ***** ****** – Philadelphia, PA 19141 – Phone: 215-***-****
Experience
Drexel University Student Life Philadelphia, PA
Administrative Coordinator
Promoted July 2010 to present
• Allocate cash transactions, check requests, office supplies inventory and deposits; and keeping a log verify transactions records in Microsoft database
• Keeping the Office running smoothly during the absence of the Associate Dean
for (seven months)
• Manage the front desk; set up room scheduling, handle cash transactions for items such as ticket sales, fax services, and petty cash.
• Answer telephones, taking messages as appropriate. Perform general office functions, including delivery and sorting of mail and packages.
• Maintains opening and closing front office includes cash register, observe offices up keep, fax machine and copier is running properly. Coverage for lunch breaks.
• Create and implemented the locker rental process for over 100 students; keeping records of all transactions for 400 lockers
• Customize hallway bulletin boards for students updates and events
• Manage Sweat gym registration process; working with Sweat staff to ensure accessibility of facilities and membership to students.
• Collaborate with students and other departments offices with events planning, room reservations, marketing
• Update students of Student Life events via Facebook and Twitter; Google Calendar, Drexel Calendar, Collegiate Link, Hyperion, and Banner. Monitor and update bulletin boards.
Secretary/Receptionist 2007 - 2010
• Created bulletin boards and posters for students on upcoming events, updated information on electronic display board, the department website, and the Center City Campus Calendar
• Purchased stamps and SEPTA tokens for the department, Restock and order supplies for department
• Trained Student Staff and retrieved and distributed pay checks for employees
• Collected money from game machines in student lounge and ensured vending machines were full
Philadelphia,PA
Service Call Specialist 1999-2007
Philadelphia Housing Authority
• Extracted detailed information from residents to identify maintenance problems
• Answered and directed telephone calls to the appropriate departments
Certified Nursing Assistant Philadelphia,PA
University Pennsylvania Hospital 1988-2003
• Provide Patient Care.
Education
Drexel University Philadelphia, PA
• Attending – 2007-Present
Edward Bok Vocational High School Philadelphia, PA
• Diploma June - 1981
• Dreamweaver - 2010
• Time Management – 2011
Skills
• Customer Service Certified - 2001
• Team Builder Certified – 2001
• Proficient Microsoft Certified – 2011
• Oral Skills
• Written Communication Skills
Honors and Awards
• Student Life Gold Staff Award, 2009 - Drexel University
• Air Force Recruiting Service Certification of Appreciation, 2008 - Drexel University
• Customer Service Award, 2001 - Philadelphia Housing Authority
References
Phi N. Nguyen
Associate Director
Office of University Student Life
Drexel University
*****@******.***
Jeff Bonfield
Director
Center for Academic Success
Drexel University
*****@******.***
Adriane N. Dalton
Coordinator of Student Health Insurance and Immunizations
Office of University of Student Life
Drexel University
******@******.***
Zina Miles
Supervisor
Philadelphia Housing Authority
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