Customer Service/Human Services
Resume:
Tracy Hendricks
Des Moines, IA 50310
*************@*****.***
OBJECTIVE
To contribute to your organization‘s success through the use of exceptional customer service and strong communication skills.
Qualifications
- Exceptional versatility and adaptability.
- Dedication as a hard-working individual.
- Excellent communication skills.
- Ability to manage multiple tasks in a pressured environment.
Professional Skills
Case worker
- Assisted clients with disabilities with life skills
- Distributed medications
- Transported clients to appointments and social activities
- Documented clients daily and weekly activities
- Had weekly contact with clients guardian and/or case manager and therapists
Customer Service Rep
- Delivered excellent customer service to both internal and external customers
- Coordinated pick-ups and deliveries
- Answered inbound calls
- Set-up new accounts
- Coordinated communication between terminal personnel and account executives
Quantitative
- Settled invoice disputes
- Re-routed misdirected deliveries
- Professional Skills
Employment History
Case Worker May 2011-November 2011
Lutheran Services in Iowa, Des Moines, IA
Program Supervisor: Rebecca Hines 515-***-****
Customer Support Specialist 1996 - 2010
YRC, Inc., Urbandale, IA
Customer Service Manager: Jacki Zika 800-***-****
Education
Culver-Stockton College, Canton, Missouri - 1986
General Studies
Upper Iowa University, West Des Moines, Iowa - Present
Human Services
Expected graduation date: December 2011
References
Available upon request
Contact this candidate