resume

CINDY R. KEZELE

**** ** **** ******, ***’s Summit MO 64081* 816-***-**** cell *816-***-**** home ********@*******.***

Mission Statement: Seeking a challenging position that will utilize my management skills and mortgage background to help consumers get into safe and reasonable loans.

SUMMARY OF QUALIFICATIONS

*Proven record of success in team environments and individual assignments in mortgage industry

*Secured increasing sales month after month

*Over 7 years experience in management of individuals and office functions

*Proficient in Microsoft Office products

*Organized, Results Oriented, Self Motivated, and Dependable

RELEVANT SKILLS AND ACCOMPLISHMENTS

MANAGEMENT

*Generated top mortgage producing office*Hired sales, support and administrative staff

*Developed branch office and employees*Implemented office guidelines and regulations

*Managed high profile branch*Prepared and reviewed performance appraisals

*Served as a liaison between outside vendors and branch associates

*Maintained daily reports and branch records*Dispersed checks

*Reconciled daily books and funds*Managed up to 20 people at one time

SALES

*Determined Needs Analysis*Presented Value Solution*Prepared Proposals*Asked open ended questions

*Overcame Objections*Closed the sale *Restated the value to reinforce the buying decision

COMMUNICATION

*Addressed office and personnel issues*Arbitrated employee disputes

*Reported daily numbers*Composed emails to personnel and clients

*Contacted clients to set appointments*Conveyed underwriting decisions to customers

*Convinced clients/customers to buy*Explained contracts

*Interviewed clients to determine needs*Interacted with customers and employees

*Participated in sales meetings*Presented sales proposals

*Suggested ideas that would help customer

TEACHING

*Coached new employees*Conducted sales training classes

ANALYTICAL

*Analyzed business and personal taxes*Clarified wants and needs of clients

*Collected supporting documentation*Evaluated appraisals

*Formulated several proposals for each client*Identified clients needs

WORK HISTORY

AT&T Advertising Solutions, Account Representative July 2008-May 2009

Bank Mortgage Solutions, Loan Officer January 2008-July 2008

North American Savings Bank, Loan Officer October 2003-December 2007

Bank of Blue Valley, Loan Officer February 2003-October 2003

UC Lending, Branch Manager October 2002-February 2003

Bank of Blue Valley, Loan Officer February 2002-October 2002

Esmartloan.com, Loan Officer April 2001-February 2002

Advanta Finance, Branch Manager November 1999-February 2001

EDUCATION

Bachelor of Science in Business Administration May 1991

Central Missouri State University, Warrensburg Mo

Dual Major: Management/Marketing

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