Customer Service Sales

Kimberly Johnson - Armstead

**** ***** *****, **. *****, MO 63133

Home: 314-***-**** Cell: 314-***-**** : ***********@*******.***

Professional Summary

Extremely motivated and results driven Marketing professional in Project/Account Management with expertise in Brand Management.

Looking for a challenging opportunity utilizing my core strengths in client relationship building, exceptional negotiation and strategic planning with skilled experience in handling large scale projects/programs.

Core Qualifications

● Project Management ● Leadership/Communication Skills

● Account Management ● Process improvement

● Client Development ● Inventory Control

● Vendor Souring/Negotiations ● Policy/Program Development

Experience

Project/Account Coordinator (Manager) Sales Specialist

November 2005 to Current

NVISION (a division of North American Corporation) – St. Louis, MO

Manage life cycle of company #1 promotional account, with over 8 million dollar in revenue sales

Work internally with marketing Directors to handle all aspects, from initial sales presentation to accounts receivable

Evaluate project/program needs, clarify job specifications and provide feedback to maximize outcome

Source and negotiate most cost effective prices for all items, working with vendors to ensure a quality product

Oversee internal production team and delegate responsibilities to ensure job expectations are met

Build and manage customer relationships as their first person of contact

Initiate additional sales opportunities, give sales presentation to all clients, and finalize sales

Manage inventory levels on multiple websites- oversee inventory reports, determine demand, reorder points, and reorder quantities

Work with internal clients and website designers to maintain and design sites to maximize sales- manage promotional company store, select and rotate all promotional/brand items to meet customer’s needs

Create and execute seasonal print/marketing and web campaigns to take advantage of additional sales opportunities

Client Service Representative/Special Order Representative (Assistant Account Manager)

July 1994 to December 2004

Corporate Express Promotional Marketing – St. Louis, MO

Served as a liaison between client and multiple internal departments.

Coordinated client marketing campaigns and ensure sales plans are being met.

Seized selling opportunities through knowledge of product line, with deep understanding of customer's needs.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Implemented new processes and systems for improving customer service and client satisfaction.

Maintained a good working relationship with client and suppliers.

Sourced customize promotional merchandise items and prepared time sensitive quotes daily.

Negotiated pricing with suppliers to meet budget requirements.

Education

Fontbonne College 1987

Clayton, MO, USA

Business

BA

Professional Training classes: Professional Prospecting Skills, Selling Skills and Techniques, Communication Development

Established Computer Literacy on Word, Excel and Power point

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