resume

**** ***** ***** ****** *********, TN ***** ▪ 615-***-**** ▪ ******@*****.***

Inice Marie Wagner

OBJECTIVE

To contribute relevant experience and educational background to a challenging position offering ample skill utilization and growth opportunities.

EDUCATION/ TRAINING

 Criminal Justice, Master of Science Tennessee State University Jan. 09- Dec 10

 Criminal Justice, Bachelor of Science Tennessee State University Aug. 03- May 07

 Training and certifications include: Verbal De-escalating Mentor, HIPAA, Corporate Compliance, Risk Management, HR Policies and Procedures, CPR & First Aid, Resident and Patient Care, and Supervision of Residents.

EXPERIENCE

Case Manager-Morning Star Sanctuary Nashville, TN August 09-Present

 Part- time Case Manger at shelter for abused women, men and their children.

 Monitor 24-hour hot line and authorize admitting residents on an emergency basis.

 Establish weekly case management meetings with residents in shelter to review goals and objectives, record progress with new resources, and provide encouragement and support.

Lead Residential Counselor-Hermitage Hall – Oak Plains Academy Nashville, TN May 08-April 09

 Provided case management services to children, youth and families to ensure the health and safety of each child in the family and assisted the family in attaining a more satisfactory social, economic, or physical adjustment.

 Documents work in accordance with company standards in the areas of diagnostic evaluations, progress notes, treatment plans, discharge procedures, and other consumer related activities.

 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

 Maintains security by following procedures; monitoring logbook; and issuing visitor badges.

Admissions Representative-National College of Business & Technology Nashville, TN Sept. 07- May 08

 Responsible for recruitment for the university.

 Inform and assist prospective students and their parents about the academic programs and admission requirements.

 Schedule on campus and off campus visits and events.

Program Specialist-Policy Studies Nashville, TN March 07- Sept. 07

 Managing child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system.

 Researching and reviewing records to gather information vital to cases.

 Establish and enforce child support obligations by filing petitions, implementing court orders, and negotiating child support agreements.

Patient Management Specialist-Middle Tennessee Treatment Center Nashville, TN Dec. 01- Aug. 06

 Answering questions, providing information and education on programs and services.

 Responding to requests, and or taking actions on accounts or applications.

 Following standard procedures and scripted dialogue to ensure consistency and accuracy.

 Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns.

 Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge.

Contact this candidate