Customer Service Manager

RESUME’

Kimberly A. Sales

*** *** *****

Pleasant Grove, Alabama 35127

205-***-**** Cell

**********@*******.***

OBJECTIVE

To obtain a position in support of office administration, data entry or accounting and finance. Seeking employment which would allow a resourceful employee, the opportunity to share their management, administrative, and customer service abilities while continuing to grow professionally.

SUMMARY OF QUALIFICATIONS

Results driven, high energy and hands-on professional accustomed to working in a fast paced environment. I have assisted organizations and teams reach monthly and yearly bonus-based goals and maintain them consistently. Highly skilled in recordkeeping, bookkeeping, maintaining files, reports, billing, collections and excellent customer service skills.

I possess supervisory skills, including hiring, termination, scheduling, training, payroll and other administrative tasks. I am very knowledgeable to work in an office environment and have become well shaped to work on deadlines, self-starter with clear vision to accomplish company goals. Computer and internet literate.

EMPLOYMENT HISTORY

Speakin’ Out News, Secretary/Receptionist (February 2011-June 2011)

115 Wholesale Avenue, Huntsville, AL 35811 256-***-****

Direct assistant to the Publisher

Handled all incoming and outgoing calls; verified faxes and directed to proper department

Typesetting, sorted ads and public service announcements for weekly newspaper publication

Assisted with weekly legal and classified ads

Booked and kept conference room schedules or changes

Processed ads, subscriptions, payments and tearsheets

Maintained accurate client list

Ordered supplies

Handled collections

The Birmingham News, Retail Advertising Sales Assistant (June 2005 – April 2010)

2201 4TH Avenue Birmingham, Alabama 35203 205-***-****

Directly assisted manager and supervisors for teams

Training of new sales representatives

Assisted Sales Staff with daily operational procedures

Displayed excellent customer service skills

Entered ads in Reflections (CJ system)

Mediator for ads from rep to artists to proofing out to clients

Handled collections

Process contracts, payments, invoices

Maintained credits/debits and breakdowns of ads ordered

Maintained reports to track ads daily

Answered multi-line phone

Distributed emails, faxes and tearsheets

Ordered office supplies

Processed preprints/inserts into Attache’ system

The Birmingham News, Lead Agent/Call Center (May 2003 - June 2005)

Assisted Customer Service Manager with daily operations of up to 15 agents

Trained agents to perform daily tasks

Answered service calls and problem solving

Processed payments in system

Monitored agent calls to ensure good customer relations

Invoked ideas to better customer service department

JCG Management, Area District Manager (February 2001 - May 2003)

Corporate Office 115 S. Marion Street Athens, Alabama 35611 256-***-****

Local Operating Office 2412 Green Springs Highway Birmingham, AL 35209 205-***-****

Overseer of daily operational procedures for three locations (Birmingham, AL)

Interviewing, hiring and termination of staff

Conducted area audits, monthly and yearly reports

Handled banking transactions

Processed Bellsouth and Western Union transactions

Purchased office supplies

Handled customer queries and problem solving

Compiled and stored yearly data

Appeared for court proceedings

Directed and reported any necessary issues and concerns to the corporate office (Athens, AL)

JCG Management, Assistant Office Manager (September 2000 - February 2001)

Assisted office manager with daily office operations

Opened and closed accounts

Processed daily, monthly and yearly reports

Performed banking transactions and errands for office

Maintained and balanced all monies daily

Compiled and stored yearly data

Maintained all company data in confidentiality

AmSouth Bank (Oakwood Office), Teller Supervisor (February 1998 - September 2000)

Main Office 200 Clinton Avenue West 11th Floor Huntsville, AL 256-***-****

Responsible for all teller operational procedures

Supervised up to five tellers

Prepared and conducted audits

Balanced and reconciled daily, monthly and yearly reports/data

AmSouth Bank (Oakwood Office), Teller (August 1996 - February 1998)

Maintained and balanced all monies

Exemplified excellent customer service skills

Processed various banking transactions

Selling banking products

Maintained and utilized company data in professional manner

Being knowledgeable of Federal Banking Policies

Department of Defense Commissary Agency (December 1992 - August 1996)

Redstone Arsenal, AL 35893 256-***-****

Several positions held, which included but not limited to:

Scanning Coordinator, Accounting Technician, Sales Store Clerk Bookkeeper, Sales Store Clerk

Responsibilities included, but not limited to:

Maintained complete pricing integrity of the Commissary

Processed and assisted with monthly labeling of all store items

Reconciled subsidiary accounts, ledgers against contracts, blanket purchase agreements and blanket delivery orders by category

Computed gains and/or losses

Maintained daily financial transactions

Responsible for excellent customer service skills

Operated electronic checkout terminals

Balanced, audited, and reconciled drawers and cash office on any given shift

EDUCATION

J.O. Johnson High School (Diploma/June 1985)

6201 Pueblo Drive

Huntsville, Alabama 35810

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