Manager Human Resources

Valerie LaPlaca

*** ****** *** *** **.~ Las Vegas, NV 89138 ~ c: 702-***-**** ~ ********@***.***

Summary:

Highly motivated and proven professional with expertise in human resources and higher level management.

Professional Experience:

The Fox Group, Beverly Hills, CA 2010 - 2011

Independent Consultant

- Successfully managed all aspects of the conversion of the pension plans from in house administration to a fully outsourced arrangement. Negotiated contracts and performance standards, conducted the review and sign off of the requirements documents in addition to collaborating on the service delivery model.

CitiStreet (ING Financial Services) 1996 through 2008, Jacksonville, FL

Business Analyst (part-time) 2007 - 2008

- Effectively monitored and reported the progress of programmers, developers and requirements writers towards project goals and deadlines through the development and system testing phases.

- Allocated resources, calculated and analyzed utilization rates to manage to the project financials.

Vice President, Customer Relations and Operations 2003 – 2006

- Successfully oversaw an annual client portfolio of over $15M managing all aspects of administration for pension, health/welfare, and defined contribution clients, including the administration of non qualified pension, executive deferred compensation and employee stock ownership plans.

- Delivered effective presentations on all aspects of benefits and compensation including recommendations on compensation structure and communication and roll out strategies for suggested changes and enhancements.

- Developed succession planning policies to establish a pool of bench strength during growth periods, made difficult staff decisions during periods where reductions in force were necessary, established and allocated target bonus amounts and merit increase percentages. Wrote and reviewed job descriptions to attract ideal candidates.

- Managed and oversaw all aspects of talent management including hiring, terminating, performance appraisals, corrective action plans, mentoring and compensation for a large talent pool.

- Developed strong client relationships by strategically partnering both internally and externally to deliver quality service while pursuing opportunities to achieve operational efficiencies and achieve strategic goals.

- Devised and sold a new service model to a key client critical to the retention of their business.

- Diligently oversaw all budgeting, pricing and client invoicing, negotiated contract renewals, extensions and changes internally and with clients.

Client Director, Customer Relations and Operations 2001 – 2003

- Responsible for oversight of all aspects of administration for pension, health/ welfare and defined contribution middle market clients, including the administration of non qualified pension, executive deferred compensation and employee stock ownership plans.

- Built effective relationships with clients by building trust, managing expectations, quickly addressing any deficiencies and being a proactive thinker.

- Consulted on all aspects of benefits including the communication and roll out strategies for suggested changes and enhancements.

- Responsible for all aspects of talent management including hiring, terminating, performance appraisals, mentoring and compensation for a large talent pool.

- Coached, mentored and trained associates to deliver superior service with the highest quality to clients.

- Spear-headed and participated in multiple task forces and focus groups to support company initiatives, identify operational efficiencies, develop policies for managing restricted and confidential data and developing management bench strength for successful succession planning.

- Negotiated variations to staffing, scheduling and client fees to respond to project timelines.

Valerie LaPlaca,Page 2

Professional Experience (cont.)

Senior Manager, Operations 1999 – 2001

- Effectively managed a large staff of professionals dedicated to successfully implementing and administering pension, defined contribution, non-qualified pension, executive deferred compensation and employee stock ownership plans.

- Delivered effective formal client presentations to report on administrative activity, identify and collaborate on client goals, and explore opportunities for expanding the client relationship.

- Established training plans with associates to facilitate personal and company growth.

Manager, Operations 1998 – 1999

- Successfully managed a large team to deliver quality products and consistently meet client performance standards for multiple defined contribution and employee stock ownership plans.

- Coordinated client activity amongst various internal departments to achieve client goals and successfully meet deadlines.

- Completed and delivered performance reviews and corrective action plans for associates requiring improvement.

Supervisor, Operations 1997 – 1998

- Responsible for the review and sign off of all daily processing for defined contribution and employee stock ownership plan clients while assuring compliance with procedures and the delivery of quality products.

- Identified problem areas within the daily processing and established sound procedures for risk mitigation.

- Coordinated with clients on all daily activity, individual participant questions and concerns.

- Developed and delivered training to associates.

- Evaluated associate performance and delivered semi-annual reviews.

Team Leader, Operations 1996 – 1997

- Meticulously reviewed all associate work for defined contribution and employee stock ownership plan clients to assure completeness, accuracy and adherence to established procedures.

- Evaluated associate strengths and assigned work based on individual competencies, while establishing training plans to facilitate growth.

- Evaluated associate performance and delivered performance reviews.

Buck Consultants 1994 through 1996, Secaucus, NJ

Benefit Analyst 1994 – 1996

- Performed daily processing of defined contribution clients.

- Coordinated daily activity with clients.

Education:

Master of Science, Industrial and Labor Relations, West Virginia University 1994, Summa Cum Laude

Bachelor of Science, Business Administration, West Virginia University 1992, Magna Cum Laude

References available upon request

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