Customer Service Representative
Resume:
ELIZABETH IACONO
Address: ** ***** ******, ***. * East ( Warren, RI 02885
Phone: 732-***-****
Email: **.*******@*****.***
Relevant experience
Five years’ experience working in professional organizations with strengths in writing, auditing and proofing.
Strong computer skills primarily in Microsoft Office Suite and internet research and web content skills.
Excellent customer service, communications, organizational, planning and interpersonal skills. Detail oriented, independent and team oriented worker.
Word Processing: 79 wpm.
Strong command of the English language; familiarity with many writing styles; serious commitment to excellence in the printed and published word.
Competent researcher with excellent Internet and technology skills.
Tools and Technology
Microsoft Office Suite 2010 including Word, Excel, Powerpoint, Outlook
* Blogger
* YouTube
* del.icio.us
* Internet Research
EDUCATION
Lesley University, Cambridge MA
* Master of Fine Arts in Creative Writing, January 2011
* Specialization in Fiction
Roger Williams University, Bristol, RI
* Bachelor of Fine Arts in Creative Writing, Magna Cum Laude, May 2004
* Minor in English Literature, GPA: 3.6
* Worked on and published articles in the university’s literary magazine, Slaughterhouse Publications
Experience and Qualifications
Leapforce Inc. March 2011 – Present
Pleasanton, CA
Research Agent
* Conduct in-depth internet based research for search engine evaluation and optimization for global companies
* Analyze and provide recommendations for search engine improvements
Advanced Financial Services
Newport, RI August 2005 – May 2010
Junior Credit Officer/
Secondary Marketing Associate
• Selected to work on a team specializing in FHA Government backed loans: FHA loans were a new venture for the company.
• Conducted new employee orientation and training.
• Responsible for auditing, proofing and approving loan documents. Resolve any documentation discrepancies before loans are remarketed for sale to banks and other financial institutions.
Randstad North America
Boston, MA March 2005 –July 2005
* Viacord – Communicated with Medical Offices to review inventory and re-order stock of Viacord products. Maintained Customer Records in Viasys, a Customer Relationship Management System (CRM). Assisted with Mass Mailing.
* McGraw-Hill & Constellation New Energy – Receptionist/Customer Service Representative. Responsible for answering phones, routing calls, receiving packages, preparing mail and packages online and with a mail machine, greeted guests, distributed mail.
Filene’s
Boston, MA July 2004- February 2005
Merchandise Assistant
* Tracked daily and weekly sales using Extra! software
* Tracked inventory and on-order merchandise
* Communicated with vendors and store branches through telephone, e-mail, postal mail, and fax
* Assisted with the preparation of advertisements including editing and proofing
* Organization and filing of orders, advertisements, and company reports
Pfizer Pharmaceuticals Inc.
New York, NY May through August 2003
Intern
* Audited test study results for data integrity
* Entered information into corporate database
* Attended international teleconferences gaining insight into corporate business
ADDITIONAL WRITING EXPERIENCE
* Developed flyer for local animal shelter in Fall River, MA
References Available Upon Request
Contact this candidate