Manager Customer Service
Resume:
Bruce A. Stinchcomb
Greenville, MI 48838
********@*******.***
OBJECTIVE
Warehouse Supervision/management
Production Supervision/management
Customer Service
General supervision
Team Leader
Production Scheduler
QUALIFICATIONS
• Certainly a honest, dependable and accountable
individual.
I was repeatedly placed in charge of get'r done projects.
• Customer and employee and general problem solving
experience.
• Ability to establish and sustain QUALITY procedures and
standards.
• Production scheduling and goal setting including
purchasing.
• Warehousing and distribution experience.
Logistics Scheduling inc. possessing a valid and clean
CDL A license.
Various truck, forklift, tractor, scissors lift, reach
truck, pallet jack experience.
• Lead person, Team leader, Supervisor, Operations Manager
and General Manager experience.
SKILLS AND ABILITIES
I've had a varied career from laborer, welder, supervision
to business ownership.
I have a proven sense of organization, scheduling and
problem solving.
I have driven HD trucks to creating budgets, policies and
SOPs, etc.
I've gotten my hands plenty dirty and my face gritty and
I've sat in corporate meetings.
I've traveled when asked and worked many a late night
(weekend) getting it done'.
I am very service orientated.
Organization
• I have done this my whole career
5 "S" training and application
• Warehousing, Inventory control, Sales routes, large
outdoor storage yards
QUALITY
• Ability to presevere through the ranks to promote and
achieve and sustain quality standards.
• Brought plating standards second to none while the
achieving the best CPU
• Established and sustained quality standards in *plastic
bumper repair.
* in short PBR is like a auto body shop that only repairs
plastic bumpers
Scheduling
• Employee labor and production scheduling to achieve
mandated production goals.
Coordination of purchasing, production, warehousing and
distribution.
Problem Solving
• Being an adaptable, flexible and versatile person, I've
have experienced a multitude
of situations sucessfully honing my problem solving
skills.
• Sucessful with solving customer and employee related
issues as well as production,
purchasing and administrative situations.
• Co-developed and adpoted cell concept in Plastic Repair
Varied experiance
• laborer, inspection, packaging, sales, truck driving,
warehousing, maintenance,
customer service, sales, safety and regulatory
compliance, production, supervisor, manager.
EMPLOYMENT HISTORY
Operations Manager, 01/2012 -02/2012
Keystone Automotive, Greenville, MI
Corporate restructure transferred my position to Operations
Production Manager
•Trained new GM (my position eliminated after 7 weeks)
General Manager --Greenville Mfg Facility only, 01/2011
-12/2012
Keystone Automotive, Greenville, MI
Complete control and accoutability of production,
warehousing, distribution
of Greenville manufacturing location.
• over saw performance of 70 + employees
• Established sustainable quality processes and standards
• Re-organized purchasing and Inventory control
• Again, instituted cost saving energy initiatives saving
$1,000s more anually.
General Mgr - Grand Rapids & Greenville, 12/2008 -12/2010
Keystone Automotive, GRR/Greenville, MI
Added responsibilities to run the Greenville manufacturing
operation in addition
to the Grand Rapids Plating plant eventually employing up
to 93 FT employees on
two shifts in Greenville while maintainng order,
productivity, quality and costs
at the Grand Rapids facility.
• Completely restructured all Greenville's warehousing and
inventory operations greatly
improving accuracy and accountability
• Instituted improved production and scherduling practices
increasing productivity and
created a new full second shift subsequenty setting
production records
• Established effective safety initiatives and compliance
status with local, state and
regulatory agencies.
• Re-structured the administarive and operations staff into
a coordinated and functioning unit.
• Reconnected quality processes, standards and objectives
in line with corporate culture.
• Implemented several energy reduction measures saving 10's
of thousands of dollars annually in
electrical costs.
General Manager -Grands Rapids, 1/2005 -12/2008
Keystone Automotive, Grand Rapids, MI
Over saw all polishing and nickel-chrome plating operations
Accountable for budgets, P&L, corporate reporting.
Responsible for local, state and federal regulatory
compliance and reporting.
Quality standards and production goals.
• Upgraded and sustained quality standards
• Up graded plating equipment and stabilized processes to
support quality objectives
• Improved administrative performance
• Improved preventitive maintenance greatly reducing down
time and loss.
Operations Manager, 12/2000 -12/2004
Keystone Automotive, Grand Rapids, MI
Directly oversaw nickel-chrome plating operations and
plastic bumper repair operations.
Note: Keystone Automotive purchased Midwest Bumper Jan 2000
and I was then promoted to
Operations Manager.
• Stabilized inventory purchasing and production scheduling
in plating reducing headcount.
• Revamped production recording improving accuracy and
labor costs.
• Grew GRR plastic repair operations to #1 quality -
regionally
Millwork Associate, 12/1999 -06/2002
The Home Depot, Kentwood, MI
Work in Millwork Dept. (everywhere) part-time nights and
weekends
• Awarded employee of the month in Feb 2002 (even though
part-time)
Production Manager-Plastic Repair, 12/1990 -12/1999
Midwest Bumper Co., Grand rapids, MI
Oversaw Plastic Repair operations in:
Grand Rapids
Grant
*Traverse City
*Saranac
*Livonia
*Columbus, OH
* Co-designed, built and staffed these locations from
scratch including construction,
engineering, staffing and local, state compliance and
licensing.
• Unilaterally stabilized production processes
• Traveled and purchased 1000's of bumpers to re-
manufacture
• Oversaw warehouse operations and customer service issues
Owner Operator, 07/1987 -12/1990
Great Lakes Bumper Co., Grand Rapids, MI
Owned and managed Auto Parts business
CERTIFICATES / LICENSES
CDL A Michigan DOT, MI
Respistory trainer MIOHSA, MI
DEQ seminaars
Energy seminaars
Many other Seminaars
HR training LKQ, TN
HONORS AND ACTIVITIES
I have been reconized for various things over the years.
I found great satisfaction working with the Special
Olympics
NOTES / OTHER INFORMATION
I see my experiance as varied, proven and applicable to a
multiple employment opprotunities.
My charge to face challenges and the willingness do the
work has never been an issue with me
and a factor in my progression thru the ranks. I do not
hold any college degrees. However, I
suggest my resume is worthy of your review. My hopes is
that my history presents a potential
fit for you and will earn consideration as a candidate for
a position in your organization.
Thanks for your time and attention.
regards, Bruce Stinchcomb
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