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Manager Customer Service

Location:
Belding, MI
Posted:
November 21, 2012

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Resume:

Bruce A. Stinchcomb

*** * *******

Greenville, MI 48838

616-***-****

616-***-****

mrsyfq@r.postjobfree.com

OBJECTIVE

Warehouse Supervision/management

Production Supervision/management

Customer Service

General supervision

Team Leader

Production Scheduler

QUALIFICATIONS

• Certainly a honest, dependable and accountable

individual.

I was repeatedly placed in charge of get'r done projects.

• Customer and employee and general problem solving

experience.

• Ability to establish and sustain QUALITY procedures and

standards.

• Production scheduling and goal setting including

purchasing.

• Warehousing and distribution experience.

Logistics Scheduling inc. possessing a valid and clean

CDL A license.

Various truck, forklift, tractor, scissors lift, reach

truck, pallet jack experience.

• Lead person, Team leader, Supervisor, Operations Manager

and General Manager experience.

SKILLS AND ABILITIES

I've had a varied career from laborer, welder, supervision

to business ownership.

I have a proven sense of organization, scheduling and

problem solving.

I have driven HD trucks to creating budgets, policies and

SOPs, etc.

I've gotten my hands plenty dirty and my face gritty and

I've sat in corporate meetings.

I've traveled when asked and worked many a late night

(weekend) getting it done'.

I am very service orientated.

Organization

• I have done this my whole career

5 "S" training and application

• Warehousing, Inventory control, Sales routes, large

outdoor storage yards

QUALITY

• Ability to presevere through the ranks to promote and

achieve and sustain quality standards.

• Brought plating standards second to none while the

achieving the best CPU

• Established and sustained quality standards in *plastic

bumper repair.

* in short PBR is like a auto body shop that only repairs

plastic bumpers

Scheduling

• Employee labor and production scheduling to achieve

mandated production goals.

Coordination of purchasing, production, warehousing and

distribution.

Problem Solving

• Being an adaptable, flexible and versatile person, I've

have experienced a multitude

of situations sucessfully honing my problem solving

skills.

• Sucessful with solving customer and employee related

issues as well as production,

purchasing and administrative situations.

• Co-developed and adpoted cell concept in Plastic Repair

Varied experiance

• laborer, inspection, packaging, sales, truck driving,

warehousing, maintenance,

customer service, sales, safety and regulatory

compliance, production, supervisor, manager.

EMPLOYMENT HISTORY

Operations Manager, 01/2012 -02/2012

Keystone Automotive, Greenville, MI

Corporate restructure transferred my position to Operations

Production Manager

•Trained new GM (my position eliminated after 7 weeks)

General Manager --Greenville Mfg Facility only, 01/2011

-12/2012

Keystone Automotive, Greenville, MI

Complete control and accoutability of production,

warehousing, distribution

of Greenville manufacturing location.

• over saw performance of 70 + employees

• Established sustainable quality processes and standards

• Re-organized purchasing and Inventory control

• Again, instituted cost saving energy initiatives saving

$1,000s more anually.

General Mgr - Grand Rapids & Greenville, 12/2008 -12/2010

Keystone Automotive, GRR/Greenville, MI

Added responsibilities to run the Greenville manufacturing

operation in addition

to the Grand Rapids Plating plant eventually employing up

to 93 FT employees on

two shifts in Greenville while maintainng order,

productivity, quality and costs

at the Grand Rapids facility.

• Completely restructured all Greenville's warehousing and

inventory operations greatly

improving accuracy and accountability

• Instituted improved production and scherduling practices

increasing productivity and

created a new full second shift subsequenty setting

production records

• Established effective safety initiatives and compliance

status with local, state and

regulatory agencies.

• Re-structured the administarive and operations staff into

a coordinated and functioning unit.

• Reconnected quality processes, standards and objectives

in line with corporate culture.

• Implemented several energy reduction measures saving 10's

of thousands of dollars annually in

electrical costs.

General Manager -Grands Rapids, 1/2005 -12/2008

Keystone Automotive, Grand Rapids, MI

Over saw all polishing and nickel-chrome plating operations

Accountable for budgets, P&L, corporate reporting.

Responsible for local, state and federal regulatory

compliance and reporting.

Quality standards and production goals.

• Upgraded and sustained quality standards

• Up graded plating equipment and stabilized processes to

support quality objectives

• Improved administrative performance

• Improved preventitive maintenance greatly reducing down

time and loss.

Operations Manager, 12/2000 -12/2004

Keystone Automotive, Grand Rapids, MI

Directly oversaw nickel-chrome plating operations and

plastic bumper repair operations.

Note: Keystone Automotive purchased Midwest Bumper Jan 2000

and I was then promoted to

Operations Manager.

• Stabilized inventory purchasing and production scheduling

in plating reducing headcount.

• Revamped production recording improving accuracy and

labor costs.

• Grew GRR plastic repair operations to #1 quality -

regionally

Millwork Associate, 12/1999 -06/2002

The Home Depot, Kentwood, MI

Work in Millwork Dept. (everywhere) part-time nights and

weekends

• Awarded employee of the month in Feb 2002 (even though

part-time)

Production Manager-Plastic Repair, 12/1990 -12/1999

Midwest Bumper Co., Grand rapids, MI

Oversaw Plastic Repair operations in:

Grand Rapids

Grant

*Traverse City

*Saranac

*Livonia

*Columbus, OH

* Co-designed, built and staffed these locations from

scratch including construction,

engineering, staffing and local, state compliance and

licensing.

• Unilaterally stabilized production processes

• Traveled and purchased 1000's of bumpers to re-

manufacture

• Oversaw warehouse operations and customer service issues

Owner Operator, 07/1987 -12/1990

Great Lakes Bumper Co., Grand Rapids, MI

Owned and managed Auto Parts business

CERTIFICATES / LICENSES

CDL A Michigan DOT, MI

Respistory trainer MIOHSA, MI

DEQ seminaars

Energy seminaars

Many other Seminaars

HR training LKQ, TN

HONORS AND ACTIVITIES

I have been reconized for various things over the years.

I found great satisfaction working with the Special

Olympics

NOTES / OTHER INFORMATION

I see my experiance as varied, proven and applicable to a

multiple employment opprotunities.

My charge to face challenges and the willingness do the

work has never been an issue with me

and a factor in my progression thru the ranks. I do not

hold any college degrees. However, I

suggest my resume is worthy of your review. My hopes is

that my history presents a potential

fit for you and will earn consideration as a candidate for

a position in your organization.

Thanks for your time and attention.

regards, Bruce Stinchcomb



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