Administrative/ Clerical

Arlisa D. Swain

**** ******** ****** ****** ******* GA 30127 *********@*****.*** 770-***-****

_____________________________________________________________________________________

Highly personable Customer Service Professional with over seventeen years of experience in claims,

sales processing and call-center operations within the auto and medical industries looking for the opportunity to demonstrate top quality service for your company.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Record of accomplishment of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

• Expertise in resolving escalated customer service issues.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Proficient with Microsoft Office System(including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, and Microsoft Outlook), Quick Books, Lotus Notes and 10-key. Demonstrate ability to learn proprietary systems and applications quickly and easily.

• Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data (Account Payable/Receivable).

• Prepared detailed reports for healthcare administrators and respond to Department of Insurance in regards to letters of complaints (Arbitration).

• Proven record of cost containment and quality control for detailed report for NY surcharges.

• Able to work on a variety of projects simultaneously to successful completion of tasks.

• Eager and willingness to accept challenging task.

• Effectively skilled in customer service and telephone operator handling customers and vendors inquires.

• Proven ability to meet all departments personal assignment and corporate deadlines.

Professional Experience

Customer Service/Cashier

Kroger –Powder Springs, GA 30127 05/2008 to Present

* Cashier and Customer Service

Tax Associate

H & R Block – Powder Springs, GA 30127 11/2006 to Seasonal

Conducting tax interviews and researching tax questions for preparing complete and accurate tax returns. My mission is to help my clients to achieve their financial objectives by servicing as their tax & financial partner.

• Generated repeat business through successful clients follow up.

• Possess solid computer and data entry skills.

• Successfully interact with the public.

Medical Billing & Insurance Coding

Infinity Insurance- Alpharetta, GA 30022 08/1990 to 02/2007

Processed medical claims, answered questions, responded to concerns and alleviated delicate situation with professionalism and sensitivity. Administrative duties included but not limited to scheduling appointments, maintain records, billing and coding for insurance purposes.

• Investigated claims for medical billing/coding for accuracy.

• Attempted to collect debit effectively with out-of-court settlement with claimants.

• Developed in depth understanding of ICD-9 and CPT codes.

• Skilled in handling electronic billing and interpreting EOB statements from various insurance carriers.

• Investigated and resolved customer concerns in collaboration with respective agency and other departments.

Customer Service/HUB Operations

Sears Town Center – Kennesaw, GA 30144 02/1986 to 05/1989 & 10/2000 to 08/2004

As HUB/Customer Service representative demonstrated the ability to handled office procedures for department managers and staffs in order to provide total support for internal and external customers.

• Working in the Vault Area, assisting with cash receipts and cash disbursement.

• Prepared weekly sales reports for the sales team and sales management.

• Knowledge of Human Resources practices, payroll processing and preparation of inventory merchandise.

Contact this candidate