IT

DAYMOND Q. KEEFER

*** ********** *****

Plain City, Ohio 43064

Home: 614-***-****

Cellular: 614-***-****

**********@*****.***

SUMMARY

Accomplished IT professional with over 18 years of experience in the creations and modifications in COBOL Programming, SQL Queries, and SQL Database. Various levels of operational support and business analyst tasks. Excellent team player and a hard, reliable, 110% worker.

TECHNICAL SKILLS

Languages Mainframe Programs Hardware

• CL • CA7 • Access • PC

• Cobol • HSL • Excel • Mainframe

• DDS • JCL • Visio • Handheld Devices

• HTML • MVS • MsQuery • Servers

• Showcase • TIQ • PowerPoint

• SQL • TSO • Word

EDUCATION

The Ohio State University, 1992-1996

Eastland Career Center, 1991-1992

PROFESSIONAL EXPERIENCE

Citigroup, Delaware, OH – 2008-2010

System Support Specialist IV/Lead

• Monitored multiple mainframe systems (16)

• End user support with command centers

• MVS and TSO Operations

• Hardware replacements on STK Silos and IBM LTO’s

• Trained operators on systems

• Documented processes

• Miscellaneous media functions

• Lead a team of eight

• Rack and stack servers

STERLING COMMERCE, Dublin, OH – 2005-2007

IT Operational Support Specialist

• Monitoring ticket tracking system for issues and following procedures for resolution

• Supporting/troubleshooting technical issues in the network/server environment

• Managed small sized projects and creation of flow diagrams with Visio

• End user support

• Coordination with other IT services teams in troubleshooting and problem resolution.

TOP HAT CHIMNEY a family owned business, Grove City, OH – 2004 - 2005

Office/Technician Manager, March 2004 to October 2005

• Networking Computers

• Computer Upgrades

• Hardware Installs

• Managed office and chimney staff

Certified Chimney Sweep, September 1993 to January 1997

• Chimney sweeping and sales

• Clerical work

• Answering telephone inquires

• Scheduling appointments

• Product consulting.

CARDINAL HEALTH, Columbus, OH – 1998-2004

Senior Business Systems Analyst May 2003 to March 2004

• Managed small to medium sized projects and responsible for leading, structuring and integrating analysis of business system processes and procedures using SDLC and creation of flow diagrams with Visio

• IT solutions to achieve defined business needs

• Developing and modifying AS/400 applications

• Maintaining Score, Ops, SDW, MIF, CCA, and CCDB databases

• Managing internal and external customer relationships

• Training system users

• Creating CIS documentation and training manuals.

Project Lead, September 2001 to May 2003

• Managed small to medium sized projects and responsible for leading, structuring and integrating analysis of business system processes and procedures using SDLC and creation of flow diagrams with Visio

• Give direction to team

• Active customer contact (Internal and External)

• Oversee databases - Score, Ops, & SDW

• Gather requirements for projects, develop time and cost estimates

• QA of customer products

• Training users

Database System Analyst, August 2000 to September 2001

• Training new users on Data Warehousing and the decision support tools

• Adhoc data retrieval and data validation

• End-user support

• Data Architect

• Project Management on projects

• Creation of CIS Documentation and Training Manuals.

Programming Analyst Decision Support, August 1998 to Aug 2000

• Creation and modification of AS/400 applications

• Training new users on Data Warehousing Decision Support

• AS/400 Production Support.

Languages used are: DDS, CL, Cobol, SQL embedded in Cobol, Showcase (A GUI based SQL decision support tool), Microsoft Products (Excel, Access, Powerpoint, MsQuery, Visio, and Word), and Power Designer. Very knowledgeable with SQL

NATIONAL DEFERRED COMPENSATION, Columbus, OH – 1998

Programming Analyst January 1998 to August 1998

• Developing As/400 applications

• Modifying AS/400 applications

• Application Support

Languages used are: DDS, CL, Cobol and SQL.

Computer Operator, July 1997 to January 1998

• Computer operation

• Tape Monitoring

• Backing up and loading data on tapes and reels; basic clerical duties

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