Customer Service High School
Resume:
Marilyn Woodward
*** ****** ***., *******, ** ***68
*********@***.***
Objective: To utilize my leadership and customer service experience to assist the company in meeting its customer’s needs in the consistently changing global marketplace.
Skills:
• 15 years customer service and clerical experience
• Experienced in handling large financial transactions
• Excellent oral and written communication skills
• Excellent time management skills
• Excellent interpersonal skills
• Computer: Microsoft XP and 2000, Microsoft Office Applications, and Quicken
Experience: Cashier - 08/2006 - 09/2010
HMS HOST, Kansas City, MO
Responsible for the accurate handling of thousands of dollars of cash and credit card information.
Working with customers individually to ensure specified products were located within the kiosk.
Rotated stock and restocked shelves, as needed, in order to maintain compliance with plan-o-grams.
Maintained health department standards for food handling and liquor services.
Consistently maintained temperature logs on all cooling equipment and daily wasted product records.
Maintained inventory on product and kiosk supplies, and informed management what products and supplies were to be ordered.
Customer Service Representative - 03/2005-02/2006
Procom, Inc, Lamoni, IA
• Actively received inbound calls regarding health insurance inquiries within a call center environment
• Verified health insurance coverage, policy status, benefit levels, and benefit limitation for physicians and hospitals.
• Assisted policyholders with interpreting their policy benefits and limitations.
• Collaborated with policy holders and medical professionals on possible avenues of coverage for medical procedures not named in policy.
• Updated and maintained accurate policyholder files.
Front Desk Clerk - 10/2004-03/2005
Best Western-Bethany Inn, Bethany, MO
• Greeted guest and assisted them with the “check-in” process.
• Secured payment for the room as part of the “check-in” process.
• Worked with guests to resolve any issues that may arise.
• Consistently maintained accurate front-desk logs that tracked occupancy, payments, maintenance issues, special guest requests, and guest issues/concerns
Education Computer Information Technology - 08/2000-07/2003
College of the Canyons, Santa Clarita, CA
Did not graduate
High School Diploma
Liberty Senior High School, Liberty, MO
Graduate
References Furnished on request.
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