HR Manager

MIKLOS L. FITCH

*** **** **** **., *******, TX **008 (C) 206-***-**** **********@*****.***

HUMAN RESOURCES

Strategy / Process-Program Design / Recruiting / Employee Relations

Recognized as an accomplished and results-orientated professional with a proven track record of supporting key business objectives and exceeding goals.

•Analyzing, designing, and implementing high quality human resources services and products resulting in improved employee retention, morale, and development.

•As a member of the Management Team, participating in the setting of business strategies offering the HR perspective.

•Six-Sigma trained, experienced in formulating matrixes for HR.

•Experience with Labor Unions, workers compensation, benefits and payroll.

PROFESSIONAL EXPERIENCE

EMERALD SERVICES, INCORPORATED SEATTLE, WA 2008-2011

CORPORATE HUMAN RESOURCES MANAGER

Directing and managing HR services and programs for 7 states – Washington, Oregon, Idaho, Alaska, Montana, Utah and Hawaii with the leading locally-owned environmental services company in the Northwest. Working with 8 Collective Bargaining Agreements, involved in contract negotiations and Labor Union relations. Familiar with all Workers Compensation and FMLA issues in the Northwest. Working with Managers in the day to day employee relations and assisting them with progressive discipline and grievances.

-Acting as primary contact for employees and managers in all matters relating to employment.

-Serves as a key member of the management team, providing support, coaching and advice to Ownership, Senior Management and Managers.

-Serves in negotiating collective bargaining agreements. Prepares and presents the company position on grievances at all levels of the grievance process including arbitration. Interacts on a regular basis with union stewards and Business Agents to ensure positive management/union relations.

-Conducts HR audits of all assigned facilities to ensure compliance with established policies, federal and state laws.

-Directs the recruiting and hiring efforts for the company.

-Investigates, responds to and resolves EEOC and Dept. of Civil Rights filings and zero tolerance allegations.

-Oversees all terminations and disciplinary actions to ensure compliance with applicable federal and state law, Collective Bargaining Agreements and/or associate handbooks.

-Implements Labor Management committees to facilitate better communication between management and union representatives.

-Reduces workers compensation cost through improved claims management and return to work program.

-Successfully serves as HR launch coordinator for new company operations.

-Oversees and develops wellness initiatives for the comapny.

AUTO WAREHOUSING COMPANY TACOMA, WA 2007-2008

REGIONAL HUMAN RESOURCES MANAGER (CONTRACT POSITION VIA HR PERSONNEL SERVICES)

Managed HR services and programs for 3 facilities in the Western region of – Washington, Oregon and California for a leading Automobile Logistics Provider in North America. Worked extensively with Labor Unions and involved in contract negotiations. Familiar with all Workers Compensation and FMLA issues in this region. Worked with Managers in the day to day employee relations and assisting them with progressive discipline and grievances.

-Was instrumental in helping the company gain a favorable decision in a National Labor Relations Board Protest brought against it by a former employee.

-Assisted the company in a Labor dispute during contract negotiations in Portland, OR.

-Created a newsletter for the Portland, OR and Vancouver, WA facilities to foster better communication between Management and employees.

MECHATRONICS, INC. PRESTON, WA 2006-2007

HUMAN RESOURCES MANAGER

Led the HR services and programs for this $120 M manufacturing and wholesale bearing company. Hands on experience with conflict resolution and sensitive employee relations issues. Dealt with payroll tools and systems (ADP PC Payroll for Windows 5.3/HR Profile, ReportSmith, ADP Pay eXpert) plus administrating exempt, hourly, commissions and temporary employees. Facilitated and maintained Employee Benefits Programs (401K, FSA, Medical, Cafeteria). Facilitated HR presentations in quarterly employee meetings. Recruited local and national candidates.

-First Human Resource Manager to be invited to become part of the corporate leadership as a member of the Executive Management Team.

-Led the company’s introduction and start of a new initiative to redesign and improve the process of the company’s human resources efforts.

-Developed new on-boarding and exiting programs that improved staff retention.

-Led company’s staff planning, diversity and recruiting efforts increasing the number of diverse candidates and numbers of candidates applying for positions.

-Implemented an innovative “in-house” training and development program for managers and employees increasing skill levels and performance.

-Recognized for the ability to strategically source and mine for unique skill sets.

HOUSTON CENTER FOR INDEPENDENT LIVING HOUSTON, TX 2005-2006

BENEFITS SPECIALIST

Assisted Social Security Administration beneficiaries with making informed decisions about returning to the work force with this a leading non-profit organization for the disabled. Provided work incentives planning and assistance to SSA's beneficiaries with disabilities. Conducted outreach efforts to beneficiaries (and their families), who were potentially eligible to participate in Federal or State work incentives and programs. Worked in cooperation with Federal, State, and private agencies and nonprofit organizations that serve beneficiaries with disabilities.

-Acted as Lead Contact Person for the Hurricane Katrina/Rita Relief Support. Provided information and assistance to persons with disabilities at the State of Texas sponsored Disaster Recovery Center in connection with FEMA, regarding employment, housing, benefits and other available local opportunities.

IKON OFFICE SOLUTIONS HOUSTON, TX 2001 – 2004

HUMAN RESOURCES GENERALIST

Facilitated human resource support for the East Texas/Louisiana marketplace of approximately 800 employees for this dynamic global business solutions company. Served as a resource for employees and managers regarding the interpretation of company policy and procedures, benefits and employee relations. Coordinated and monitored the Safety Program. Facilitated recruiting, hiring, and on-boarding of new employees. Facilitated salary planning and compensation philosophies for the company. Worked with HRIS tools and systems (PeopleSoft and Oracle). Facilitated open enrollment meeting for employees.

-Empowered a more effective “open-door” policy for managers and employees to resolve complaints and disputes in the Louisiana marketplace that resulted in improved morale and fostered improved teamwork.

RAYTHEON CORPORATION DALLAS, TX 2000

HUMAN RESOURCES MANAGER

Led all human resources services and programs for this major defense contractor’s metal fabrication plant. Corresponded with Business Unit Managers in day-to-day activities. Ensured company polices and procedures were updated and followed by all employees. Monitored Worker's Compensation injuries within the plant. Monitored and organized the plant's evaluation program for over 300 employees.

-Facilitated organizational development through Six-Sigma and produced cause and effect matrixes that considerably improved the HR process.

-Initiated compensation survey to provide guidance for business strategies.

CITY OF HOUSTON HOUSTON, TX 1994 - 2000

HUMAN RESOURCES SPECIALIST

Facilitated the benefits section for the nation’s 4th largest city’s Solid Waste Management Department. Led the Benefits Programs (pensions, disability retirements, medical plans, and dental plans). Monitored and organized the department's evaluationprogramfor over 1,000 employees. Dealt with Labor Union and Arbitration hearings.

-Part of a three-person team that developed and maintained the Medical Management Program for Worker's Compensation injuries allowing early return to work performing tasks appropriate to their ability while reducing workers compensation costs.

EDUCATION

Bachelor of Business Administration, Prairie View A&M University, Prairie View TX

CERTIFICATIONS

Dale Carnegie Training - Successful Public Speaking Certification

Benefits Planning, Assistance, Outreach and Protection and Advocacy Educational Training

ASSOCIATIONS

Society for Human Resource Management

Puget Sound Diversity Employment Network Recruiting Exchange

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