Project Customer Service

RESUME

Mobile: 981-***-****

*********@*****.***

______________________________________________________________________

Mrs. Neelaja P Dhakulkar

B.E. (Computers) Total Experience: 15 Years

Experience Summary

• Over 15 years of working experience in IT industry

• Of which 5 years in Development and 10 years in Testing

• Currently working for ZeeLearn Ltd – Education domain application Testing

• Recognized as an SME in many Modules

• Managed a Team size of 20 members for testing

• Latest worked on eLearning, Retail and Utility Domain(Billing)

• Presently working as QA Manager for ZeeLearn Ltd

Technical Skills

Testing Skills : Manual Testing, Automation : Exposure to QC, QTP, Test Director,

Load Runner

Languages : HTML, Java Script, VB script, ASP.

Database : Oracle 9i Certified OCP for Paper I in 9i, PL/SQL, SQL Server 2k

OS : DOS, Win, MS-Office, UNIX(Basic)

Domain : MIS, Retail, Utility (Billing), ERP, Process Automation and

Manufacturing

Technology : JAVA, .Net, J2EE, Client Server, Web Technologies

Strategy : Manual and Automation testing, Test Planning, Test Monitoring &

Review,Test-Management

Personal capabilities

• Extensive experience in SDLC, STLC, Testing Offshore/Onshore coordination.

• Handling of team and managing it.

• Excellent skills in Black box Testing.

• Fix many core bugs that existing in the projects.

• Functional experience in Web Applications and Client server Applications.

• Posses excellent interpersonal and team building and negotiation skills. Strong organization, Planning, problem solving and decision making skills.

• Experienced in developing and maintaining overall test methodology and strategy, Documenting Test plans, Test cases and editing and executing Tests cases.

• Familiar with bug tracking systems and Test management tools.

• Strong sense of urgency to set and meet aggressive goals and objectives.

• Ability to learn and adapt to new technologies quickly.

• Under moderate supervision carries out procedures and tests, to ensure that Information systems and services meet company standards and end-user requirements

• Client Interaction

Project Experience

Organization : ZeeLearn ( Nov 2010 to till date)

Project Name : eKidzee, eMountLitera, ZICA, ZIMA, Intranet, Braincafe

Duration : Nov 2010 – till date

Client Name : ZeeLearn, BSE

Brief of Project : ZeeLearn is a company which excel in improving Human capital. In short it deals with Education system, It has various schools for all levels all over India. All the processes carried out in schools from Enquiry, Admission, fee structure are incorporated in e learning packages developed. Testing these MIS application to its correctness is the main task for us in QA team.

Roles Performed :

Understanding Requirements in the process

Client Interaction through conference call, meetings and through mails

Identifying the scenarios and approach for testing

Writing Test cases

Managing and handling the team

Executing Test cases to find maximum Bugs

Configuring the Environment setup required as per specification

Meeting the deadlines defined

Regression testing of fixed defects

Handling the Team

Deliverables

Test cases/Test suites

Test Results

Defect Report

Project Status Report, Daily status Report

Knowledge transfer

Organization : Techatalyst. ( Aug 2005 to July 2010 )

Project Name : SAP IS- Utilities

Duration : Aug 2008 – July 2010

Client Name : TXU Energy

Brief of Project : TXU Energy is the #1 Choice in Texas, providing electricity and related services to more than 2 million Texas customers. TXU offer competitive market benefits by providing low prices, innovative products and services to best meet individual needs, and dependable customer service. With options like immediate savings, price protection, flexibility, Earth-friendly benefits and cash-back loyalty rewards, TXU Energy has everything you're looking for in an electricity provider.

In IS-utilities execute Manual Bill and Invoice based on the electric Consumption by a customer and verify the same with respect to the service plan, season, charges etc

In IS-utlities Manual billing documents are created by raising the main/sub to produce a charge. These charges are then invoiced in the same manner as automatic billing docs.

Manual billing documents can either be “invoiced jointly” or “not invoiced jointly” which means it can either be allowed to invoice when it is completed or wait for the following months commodity invoice.

The billing process is applicable for all customers and all lines of business including interval meters and complex billing.

Roles Performed :

Understanding Business process for the project and studying the objective of the project

Client Interaction through conference call, meetings and through mails

Identifying the scenarios and approach for testing

Writing Test cases

Managing and handling the team

Executing Test cases to find maximum Bugs

Configuring the Environment setup required as per specification

Meeting the deadlines defined

Regression testing of fixed defects

Automating the Billing cycle

Mapping of Products

Deliverables

Test cases/Test suites

Test Results

Defect Report

Project Status Report, Daily status Report

Knowledge transfer

Project Name : SAS (Marketmax 6.0)

Duration : 2 years

Client Name : Marketmax / SAS

Testing Tool : Manual Testing

Brief of Project : MarketMax is an integrated Merchandise Planning Solution product which helps in optimization for multi- channel retailers and suppliers. Marketmax supports financial Planning, In-season planning, Assortment planning, Micromarketing, multi-channel space planning and performance analysis for the retail organization. It is a multitier client- server technology. Profile includes writing test design and test cases. Testing the Product and logging bugs in the Tracker and Managing the Team

Roles Performed : Preparing Manual Test designs, FRS, Test case & Traceability Matrix. Review the same, Owing the module, Executing the Test cases, Analyzing and reporting the bugs, Performing Smoke testing, Functional testing, Regression Testing, Integration Testing, System Testing, Load testing, and Acceptance testing, Daily Reporting, Attending Con-calls with clients for planning and discussing issues.

Handling and Managing the Team, maintaining team integrity, motivating people, conducting knowledge sharing sessions and Training session, Ensuring the processes and documents are followed and executed rightly and timely.

Organization : Sarla Technologies. ( Dec 2003 to August 2005 )

Project Name : SETCIM

Duration : 5 months

Client Name : BlueScope Steel Ltd and GE Asia Pacific

Testing Tool : Manual Testing

Brief of Project : SETCIM OPC Server extract data from SETCIM Database running on OpenVMS operating system. This server will access real time process data collected by SETCIM API and transfer this live data to SETCIM Windows node over TCP/IP connection. This SETCIM OPC Server will cover cross-platform (OpenVMS/Windows) communication interface. SETCIM OPC Server will be used in combination with Historian Server, OPC Data Collector or Third Party OPC (DA) Client. SETCIM OPC Server on windows node will enable standard OPC Client to access Real Time Data from SETCIM Database Instance.

Roles Performed : Testing and executing the Test cases, Main Role in this project is to study and write the test cases and perform testing for the same. Logging the bugs and verifying in the respective Builds

Project Name : Historian3.0

Duration : 6 months

Client Name : GE Fanuc

Testing Tool : Manual Testing

Brief of Project : Historian is a high performance data archiving system designed to collect, store, and retrieve time-based information from PLC efficiently. Data Collectors gather information from data sources. After collecting information, a Data Collector forwards it to the iHistorian Server (through the iHistorian API), which compresses and stores the information in the Archive Database. The Archive Database consists of several files, each of which represents a specific time period of historical data.

Roles Performed : Testing and executing the Test cases, Writing Test Procedure for each feature. Executing the Test cases and Logging bugs was the main work structure in this project

Development Experience

Worked in following Organization :

Birla Technologies Ltd. ( June 2000 to March 2003 )

Hauser Infotech Managers Pvt. Ltd. ( June1998 to June2000 )

ORT India ( August 1997 to May 1998 )

Personal Details

Date of Birth : 20th April 1974

Gender : Female

Status : Married

Address : C-1102, ShivDarshan Society,

Plot no 5, Sector 16, Sanpada

Palm Beach Road

Navi - Mumbai – 400 705

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