Management Service
Resume:
E-mail: **********@*****.*** Mobile: +91-988*******
S. BALAJI
Senior Executive – Process Documentation
Looking forward to expertise myself and contribute the best of my knowledge to the emerging trends and needs of the respective industry in a challenging position. Talent for proactively identifying and resolving problems
SYNOPSIS
A competent management professional with overall 6 yrs of experience in logistics, telecom business and process optimization area with Diploma in Electronics Telecommunication Engineering. Currently associated with Cameo Corporate Services Ltd., Chennai.
Proficient in maintaining documents for areas such as customs, excise clearances, materials movement, transaction processing, legal documentation, etc. Possesses knowledge in wide variety of materials both local & overseas.
Wide knowledge on export & import activities for different means like road, sea & air.
Displayed proficiency in analyzing existing processes / procedures and conducting critical analysis for finding out shortcomings and suggesting improvements measures. Effective implementation of 5s Policy and Following of “FIFO” for Materials.
An effective communicator with good relationship management skills with ability to relate to people at any level of business.
PROFESSIONAL EXPERIENCE
CAMEO CORPORATE SERVICE LTD., Chennai
Cameo, is an corporate service provider from India which outsources activities such as e-DMS, transaction processing, records management, medical transcription, etc., a fastest growing service organization handling many major telecom operators such as Airtel, Vodafone, Idea, Aircel, Reliance, Tata Docomo, Tata Indicom, MTS, Videocon etc.
DESIGNATION : Senior Executive – Process Documentation and VTM
DURATION : Dec’ 08 -Present
CLIENTS : Airtel, Idea, Tata Docomo,Tata Indicom, MTS & Videocon
JOB PROFILE
Leading a team of 30 providing back office support to major telecom companies.
Processing of Customer Application Form, Scanning and Records Management.
Interact and Co-ordinate with clients on Productivity and Performance assessment.
Meeting and exceeding goals set by the client as part of the Service Level Agreement (SLA).
Minimize and eliminate client escalations by proactively identifying areas of improvement and formulating a system to control them
Discuss / raise issues that might affect production / operations and seek input accordingly.
Coach and mentor the next-in-line in Operations management.
Optimum utilization of manpower through cross training to improve efficiency and reduce idle time.
Conduct monthly performance review to give feedback to the team members on their performance.
Involve in Resource Planning for existing and new processes.
FOXCONN INTERNATIONAL HOLDINGS, Chennai (EOU)
FIH is of the Foxconn Technology group based in Taiwan, with US$28.3 billions, a largest & fastest growing multinational manufacturing service (including EMS, ODM & CMMS) in the world. It’s been ranked in no.1 among EMS companies & listed in fortune 500 companies having its operations since 1974 in 15 countries with the major electronic giants as customers.
DESIGNATION : Logistics Executive
DURATION : March’ 07 - July’ 08
JOB PROFILE
Responsible for preparing export documents such as Invoice, ARE, A-C1 (Annexure C1), & payment documents.
Updating export details for ER-2 returns and submitting the proof of exports to the central excise.
Maintaining the export records manually & issuing gate pass.
Follow up with every day shipments & sending the pre-alert messages to the client.
Proficient in maintaining documents to ensure customs & excise clearances, materials movement, etc. Possess knowledge in wide variety of materials of both local & overseas.
Wide knowledge on export & import activities for different means like road, sea & air.
Supervising the team under the absence of supervisor & team management.
Responsible for delivery commitment to the customer & performing delivery planning task.
Timely feedback to the client about the shipping plan and inform to client if any deviation occurs from the plan.
Communicate clearly, concisely and maintain effective business relationships with the client & report the shipment status.
Arrange timely delivery of goods to client as committed on time.
Supervise & evaluate multiple subordinates with the various departments.
Strengthening existing resources and developing alternate source for production.
Responsible for meeting key performance index (KPI) measurements including on time delivery, inventory and production control.
Make effective independent decision and coordinate all day-to-day office functions.
FABER INDIA, Chennai
Faber is an Italian company which provides cooking ranges & chimneys for kitchen ventilation in classic, contemporary, built-in, and island styles.
DESIGNATION : Service Supervisor
DURATION : March’ 05 – Feb’ 07
JOB PROFILE
Handling customer complaints & solving the problems related to customer end.
Handling team of technicians in allocating different job roles & following up with them.
TRAINING UNDERGONE
Training attended on Logistics operations (Import / Export procedures, Customs Clearance, INCO terms).
Attended an overall process training in the various departments in supply chain management (Planning, Procurement & Warehouse).
EDUCATION
Degree in “Bachelors of Economics” through correspondence from The University of
Madras
Diploma in “Electronics and Telecommunication Engineering”
from “Hindustan Institute of Engineering technology”, St. Thomas Mount,
Chennai - 600016.
May’ 01 – April’ 04
IT SKILLS
Application - MS-Excel, Power Point, Word.(Highly Proficient)
PERSONAL DETAILS
Date of Birth : 04th Sep, 1981
Father’s Name : R. Santha Kumar
Marital status : Married
Passport # : E9499573
Languages Known : English & Tamil (Fluent)
Contact Address : # 1280, 71th Street, TNHB Colony,
Korattur, Chennai – 600 080.
DECLARATION
I here by declare that all the above mentioned details are true to the best of my knowledge.
Date:
Place: Chennai (S. Balaji)
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