Customer Service Technician
Resume:
Edward A Trader
**** ********* ****. *.* Apt.****
*******@*****.***
Summary of Experience
** ***** ** ********** *** working knowledge in telecommunications, supervising, cable and fiber optic installations. 10 yrs of customer service customer service and sales experience with major Internet support companies. Additional experience in telemarketing and a variety of clerical duties such as: typing, cashier, etc.
Employment
Comnet Communications Aug 2011-Present
Installed Cat 5&6 cable and Fiber Optic cable in Deutsche Bank
Demolition of At&t builiding for the change over to Ever Bank along with installing of cable
Terminated, tested, toned of cables onto racks and patch panels to become live in the building.
Field Nation Sept 2007- Present
Installed POS equipment for different business locations in and around Georgia at stores such as MACY’S, Trader Joe’s, Wendy’s, etc.
Agent HR Aug 2007- Nov 2008
Installed network cable for Bank of America Plaza in the lawyers offices of Troutman & Saunders
Terminated and tested Cat 6 cable that was installed in each office and at the secretaries desk outside of the offices
Installed network cable for Piedmont Hospital for the newly renovated rooms for the hospital
Installed coax cable inside of the newly renovated rooms
Terminated the cables for usage.
Installed the Cat 6 cable for the new lunch room that was just built in the Piedmont Hospital
Volt July 2007-Aug 2007
Network wiring for the new and existing buildings on the Georgia Tech campus.
Terminated Cat 5 cable in the dorm rooms that were just installed
Elicitek Cable Technician Nov 2006 – Apr 2007
Install cable systems, maintain and repair structured cabling installations to meet the communication needs required to provide a wide range of commercial services in telephone services in telephone service and computer networks
Installed, repaired, spliced, tested, and terminated various forms of telecommunications wiring and cabling (e.g. copper, fiber, coax, etc.) to ensure proper impedance matching and connections between various pieces of electronic equipment
Fabricates metal racks and/or brackets for use during the installation of communications equipment and other electronic equipment
Modifies and subsequently evaluates telecommunications equipment to incorporate after-market subassemblies and other features necessary to properly interface with and to satisfy end user system requirements
Maintains and repairs computer equipment (e.g. desktop personal computers, laptop personal computers, printers, dial-up modems, etc.) and software installations (e.g. word processor, database, communications, radio programming software, etc
Constructs or assembles new telecommunications equipment (e.g. experimental, prototypes, printed circuit boards, cabinets, racks, panels, etc.) to support engineering development efforts
Tech USA Telecommunications Technician Jan 2006 –Oct 2006
Installed, troubleshot, maintained, tested and repaired Cat 5e and Coax cabling
Test and toned various cables for reinstallments and unlabeled cables
Terminated and tested voice, data, and coax drops for patch panels in the main closets on each floor of a newly remodeled apartment building
Installed emergency phone lines throughout apartment buildings.
ECI Communications, Telecommunications Technician Apr 2001 – Apr 2005
Installed, troubleshot, maintained, tested, spliced, and repaired inside/outside fiber optic cabling
Utilized various methods of quality controlled monitoring equipment and test sets
Executed telephone/data related moves, added, changed (MAC) for inside and outside cable plant to various locations
Provided telecommunications technical and customer service support in a (Nortel) environment
Worked with several communications systems to include (AVAYA), transported and lifted equipment from one location to another, to prepare for installation to office space and access floor jacks
Toned, terminated, tested voice and data drops/ patch panels
Completed and pulled fiber optic cables through interducts, throughout multiple floors
Installed cable trays under floors and ceilings, installed racks for servers, patch panels and pc's
Fibernet Engineering and Constructions, -OSP Inspector Jan 2000 – April 2001
Supervised contractors installing cables, analyzed blueprints, pulled fiber optic cabling through conduits
Inspected excavation and restoration of site streets and installation of conduits
Prepared detailed summarizations describing work activities performed by contractors
Education Anne Arundel Community College, Arnold, MD 2000
Certificate, Fiber Optics
Potomac Jobs Corps Training Center, Washington, DC 1994
Certificate, Business/Clerical
Hardware and Software
Typing 40 wpm, Lotus123, MS Office, Windows & Window XP, Pitney Bowes Postage Meter System, Telephone Systems,(Nortel), AVIA, Various Office Automation Equipment, Calibrators
References Available upon request
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