Customer Service Assistant

Eva Nunez- Henson

**** **** ****** ***** ******,NJ 07047 Cell: 973-***-**** E-mail: ***********@*****.***

Objective

Excellent communication and computer skills; ability to work independently or

as part of a team to meet project deadlines; multicultural awareness with a high

level of adaptability.

Skills

-Microsoft word, Excel, PowerPoint - Problem Resolution

-Bilingual (English and Spanish) - Administrative Support

-Customer Service Skills - Worker’s Compensation Knowledge

-Data Entry- 40 WPM - Staff Motivation

Multitasking

Demonstrated proficiencies in telephone, email, fax and Front-Desk reception within

high-volume Environment.

Professional Experience

Ana Group Family Day Care Inc. - New York, NY.

Child Care Assistant/ General Office Clerk January 2001 to Current

• Data clerk responsible for routine clerical duties such as filling-faxing, calls, calendar organization, prepared children daily menus.

• Obtained documents, clearances, certificates and approvals from local, state, and federal agencies. Planned and Executed.

Furnished Quarter LLC.

Senior Housekeeping Supervisor/ Inspector March 2011 to February 2012

• Coordinate housekeeping standards and training program

• Develop and coordinate deep clean program for guest apartments and best practices training.

• Supervise the safety and appropriated use of chemical.

• Supervise daily perform and appearance of the housekeeping staff.

• Laundry (household linens) bed making, routine, bedding and linen change.

• Cleaning the interior of the home and the immediate areas outside (patios, porches, decks, walks) kitchen maintenance- dishes, dusty, counters and floors.

Bioreference lab. - Elwood, NJ.

Microbiology lab aid and Customer Services January 2007 to September 2010

• Received and process the specimen in the system (Micro Path Program).

• Prepare specimen samples, Sterilize lab equipment.

• Answer phone calls from Claim Service and Physician rewarding any test result.

Select Medical Corp. - Lyndhurst, NJ

Medical Receptionist/ Scheduling January 2002 to May 2006

• Implement new floor assignments based on evaluation of staffing requirements.

• Schedule patients for Physical and Occupational therapy.

• Instructed patients and family member on proper discharge care.

Education

Eastwick College. – Ramsey, NJ

3.12 GPA, President List.

• Medical Assistant Science Certified

Hostos Community College. Bronx, NY

4.00 GPA.

• Certified Nursing Assistant

Reference upon Request.

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