Customer Service Medical

Kaisha J. Washington

**** *. ********** ***. *******, CA, 90221 424-***-**** 310-***-**** ****************@*****.***

California Licensed Vocational Nurse

Professionally trained health technician with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Fully credentialed and skilled with technical, clerical and patient support. Experienced and licensed in vocational nursing with strong clinical and people skills. Excellent communication skills demonstrated by communicating clearly and effectively to patients and staff. Capability to readily adapt to changing environments and demands. 5+ years’ work experience in a fast-paced environment handling confidential paperwork, administering medication and providing quality patient care. Proven record of reliability and strong ability to establish rapport with patients, family and staff. Customer service and extensive experience performing medical clerical duties and patient screenings in a busy clinical setting.

Summary of Key Skills

Intravenous therapy and management

Patient evaluation/

intervention Prioritizing/

managing deadlines

Wound cleaning/care Tracheostomy care Infection control standards Client relations Chart preparation

/filing/

documentation

Culturally competent care

Professional bedside manner Organizational skills

AED/CPR/BLS certification NG-Tube insertion and removal Feeding assistance Body mechanics

Colostomy care

Strong medical ethic

Medical terminology

Patient focused care Sterile techniques Flow sheet charting Mobility assistance Specimen collection/

processing Foley catheter insertion/

removal

Medical clinical procedures Professional bedside care In and Out Patient care Acute and rehabilitative care Narrative charting Physical assessments Oxygen machine maintenance Gastro-enteral nutrition

Insulin medication coverage Clinical experience Obtaining/

Charting Vital signs Medication administration ADL’s assistance Patient and family advocacy Patient positioning Patient transporting

Employer Summary

Compton Unified School District (Compton, CA) Health Assistant, 10/08 to Present

Computed, recorded, and proofread data, records and reports. Documented patient information obtained from interviews. Assessed patients ad documented patient histories. Provided treatment within scope of practice as defined by state law. Trained coworkers on quality control procedures and standard precautions. Maintained all confidential personnel files, license and CPR compliance records. Multi tasked general office duties such as answering multiple telephone lines, completing immunization records, and mailing daily/monthly nursing care statements for students and parents. Performed monthly inventory and maintained office and medical supply counts.

Hunt’s Tax Services (Compton, CA) Tax Associate, 12/04 to 8/05

Completed and mailed off bills, policies, invoices and checks. Computed, recorded and proofread data, records and reports. Performed heavy bank reconciliations and cash flow statements. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Complied with federal, state, and company policies, employees and other individuals to answer questions and explain information. Reviewed files, records and other document to obtain information and respond to requests.

Education & Certifications

OAKWOOD COLLEGE (Huntsville, AL) 2 years general education credits, 2005- 2007

CNI COLLEGE (Orange, CA)- Vocational Nursing- LVN license, 2007- 2008

EL CAMINO COMPTON CENTER (Compton, CA)- A.S in pre-nursing, 2009- 2010

First Aid, BLS/CPR certification (January 2012)

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