Customer Service Quality Control

CHRIS HECKER

**** **** ******, **********, ** *5822

*****************@****.*** 916-***-****

PRINTING PRODUCTION

Accomplished professional with more than 20 years

of experience seeks a career in Printing Production

that will provide an opportunity for challenge and growth.

PROFESSIONAL EXPERIENCE

GW PRINT MEDIA

Production Supervisor 8/2011 - 1/2012

• Receiving, processing, organization and archival of digital files

• Proofing, correcting, pre-flighting and imposition of digital files

• Digital printer operation of Fiery Workstation and XEROX 560

• Creation of work orders, job tickets and billing invoices • Paper estimation, ordering and handling

• Post press bindery processing, quality control, packaging and shipping of finished jobs

THE SACRAMENTO BEE

Graphic Specialist II 1990 - 2009

• Design and production of print advertising for major retail and classified advertising accounts

• Development of marketing and promotional campaigns for The Sacramento Bee

• Design and production of online advertising

Graphic Specialist

• Facilitation of major retail and classified accounts to create growth in advertising revenue

• Design and production of high quality graphics and advertising for major automotive accounts representing nearly $5 million in total annual revenue

Prepress Printer

• Layout, set up and composition of advertising artwork and editorial pages

• Electronic pre-press, digital scanning and desktop page assembly

• Page Camera work, film output, stripping and plate processing

LITHOCOM PRESS

Graphic Artist, Prepress and Pressman 1986 - 1990

• Customer service, phone and cash handling

• Graphic arts production, page layout and paste-up

• Prepress line camera work, film output, stripping and plate processing

• Set up and operation of Ryobi, AB Dick and Heidelberg sheet fed offset presses

• Post press bindery processing, quality control and finishing

PERSONAL SKILLS

• Consummate professional with a positive attitude

• Utmost dedication to delivering high caliber customer service

• Proven performance under pressured, deadline-driven environments

• Ability to solve issues with strong communication and collaborative skills

• Focus and initiative to reprioritize multiple tasks in finding effective solutions

SOFTWARE SKILLS

• '86 - '88 UC Davis Extension Program/Graphic Design

• '84 - '86 Sacramento City College/Graphic Communication/Lithography

• '83 - C.K. McClatchy High School

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