Desktop Support Technician

Alexander Alb

*** ******** ****** *** ***

New York, New York 10282

Phone: (609) 439 – 6317

*********.***@*****.***

OBJECTIVE

To obtain a position where my skills and seven years experience can be fully utilized in a professional environment.

EXPERIENCE

November 2009 – Present

BlackRock Consulatant NJ

Help Desk Administrator

 Configure and troubleshoot RSA tokens and soft tokens for Blackberries

 Create and terminate user accounts.

 Respond to tickets using HEAT ticketing system.

 Provide access and permissions to applications and files.

 Create and edit Distribution Lists

August 2006-July 2009 NJ

JB Richardson LLC.

Systems Administrator – Part-time Consultant

 Design and implement small office networks.

 Server/workstation backups and restore.

 Manage and design CAT5 installation for small office networks.

 Troubleshoot desktop, laptops, and tablets.

 Make recommendations for new equipment and programs to business owners.

 Manage programmers for in-house databases.

July 2002 – July 2009 NJ

Washington Township Board of Education

Technology Specialist

 Maintained, analyzed and repaired computer systems, hardware, and computer peripherals.

 Troubleshooted problems with computer systems, including troubleshooting hardware, software, email, network connectivity, and peripheral equipment.

 Configured and encrypted wireless laptop carts and access points

 Perform system backups and recovery.

 Installed new software releases, system upgrades, evaluate and install patches and resolve software related problems

 Supported and maintained user account information including rights, security, group policy, and system groups in Active Directory.

 Created and maintained Symantec Ghost images of desktops and laptops

 Provided training to new IT staff, and faculty.

 Installed and configured network and local printers

 Prepared and installed network cables and patch panels

 Installed multi-media equipement ie. Projectors, speakers, smartboards.

 Communicated with vendors on supplies and equipment

 Inventory control as well as maintaing spare parts for all desktops, laptops, tablets, projectors and VOIP phones.

 Provided written and oral communication in a professional and non-technological manner.

TECHNICAL SKILLS

 Operating Systems: Windows 98, 2000, XP Professional, XP Home, Windows Server 2000, Windows Server 2003

 Hardware: working knowledge of repair, maintenance, and troubleshooting of IBM, Dell, Gateway, HP, Sony desktops, laptops, and tablets. Installation of peripheral devices and their drivers. Wireless access points and their security. Installation, configuration, and repair of projectors and smartboards. Macintosh hardware maintenance. Blackberry and handheld device configuration.

 Networking: LAN/WAN, TCP-IP, Windows Server 2000, Windows Server 2003, Windows Server 2003 Directory Services, Network and local printers/copiers, RAS, VOIP (Cisco Unity, Call Manager)

 Software: MS Word, MS Outlook, Veritas Backup Exec, Symantec Ghost, Symantec Corporate Anti-Virus, RAS, HEAT ticketing system

EDUCATION

Hopewell Valley Central High School NJ

1994-1998

Mercer County Community College NJ

▪ Associates Degree in Network Engineering Technology

▪ Certificate of Profeciancy, HTML Author

Thomas Edison State College NJ

2007 – Present

▪ Currently pursuing BSBA in Computer Information Systems

SPECIAL SKILLS

Microsoft Server 2000, Server 2003, Microsoft XP Professional, Microsoft Office XP, Office 2003, HTML, Proficient in Spanish, Ghost, Veritas

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