ERICA PAYNE

*** ****** ***** **. | WINSTON-SALEM, NC 27105 | 336-***-**** | mq3uta@r.postjobfree.com

OFFICE SUPPORT ASSISTANT

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Dynamic and self-directed professional with extensive experience in organizational administration, computer/technical support, and office management. Background includes management/staff support, shipment scheduling, report development, and creation of executive-level internal and external correspondence. Core areas of performance include:

● Database Management ● Microsoft Office Applications

● Client Relations ● Typing/ 30 WPM

● Client Data Updates ● Office Administration

PROFESSIONAL EXPERIENCE

Med-Co Diabetic Supplies, Inc. ● Winston-Salem, NC

Administrative Coordinator (05/02-Present)

Provided comprehensive administrative support for Med-Co Diabetic Supplies by maintaining the flow of paperwork in areas of document proofreading, duplications, collating and distribution, and miscellaneous assignments.

Contributed Value:

 Developed a expansive list of current and previous clients. Complied data to enable sales representatives to establish and call on a list of patients.

 Established and maintained a filing system which allowed employees to access pertinent information and improved shipment to prevent losses.

 Effectively handled critical projects for top executives with high levels of confidentiality.

Cato Corporation ● Winston-Salem, NC

Assistant Manager (11/00-02/2002)

Compiled custom instruction manuals that provided setup and change information for customers and company department store displays. Served as a proactive assistant to the department manager; handling project request on an ongoing basis.

Key Contributions:

 Provided exceptional client service and ensured clients’ needs were met.

 Followed proven sales strategies and procedures and utilized creativity to market products and generate leads.

 Tracked daily sales, sales data, and customer program/features, and entered data into an Excel spreadsheet according to the Sales Department commission parameters.

 Oversaw financial transactions to ensure information and data was up-to-date. Supported manager with inventory count, closing procedures, and evening deposits.

EDUCATION & CREDENTIALS

Johnson C. Smith University- Completed Two Years towards Bachelor of Science, Charlotte, NC