Management Manager

**** *** ****** **., ****** Creek, CA *****

Christina Tsao Phone: 310-***-****; E-mail: ****.*********@*****.***

Operations Manager

B.S. Business Administration, Product Specialist, Sourcing Analyst,

Global Logistics Specialist, Account Management, Project Management

• Over 5 years experience including account management, project management, operations management, scheduling, sourcing, global logistics planning, inventory management, warehouse & showroom management and customer support

• Exceptional organizational, analytical, problem-solving, written and oral business communication skills

• Focused, organized, detail-oriented team player who executes effectively after receiving general instructions for new projects and completes multiple tasks concurrently and deliver results quickly and accurately under pressure in a dynamic and interrupt-driven environment

• High energy, creative thinker, and reliable professional who works well in intra-team and cross-functional team environment and assists other team members to achieve team-oriented objectives

• Effective presentation and communication skills with all levels of an organization

• Excellent project management skills, negotiation and influencing skills, and technical problem solving skills. Proven understanding of customer business needs and knowledge of manufacturing, import/export, promotional, online, wholesale and retail industry.

• Fluent in English, Mandarin, Cantonese and Taiwanese

COMPUTER SKILLS:

• Scheduling Programs – Primavera 6, Primavera 3, SureTrak and Microsoft Project

• SAP ERP (ECC 6.0) – MM, PP and QM Modules

• SAP Business-One

• ViewPoint (Construction Software) – PM and PO Modules

• ADI SmartBOL

• Expeditors – Order Management Bookings

• Target Partners Online and True Commerce (EDI)

• Oakland International Container Terminal Tracking

• Microsoft Word, Excel and Power Point

PROFESSIONAL EXPERIENCE

Axis Sourcing, Concord, California 2009 - Present

Operations Manager

• Manage a complex scope for programs like: Anheuser-Busch promotional items, Costco’s Dog Treats, Target’s Outdoor/Patio items, Wal Mart’s Dollar Station, Outdoor, Impulse Buy & Candy Licensing, iPhone solar charger, Toys”R”Us, Amazon and QVC. Daily work includes research & sourcing, negotiating quotes, analyzing product specs & factories, across the board logistics and approving artwork. Responsible for sample scheduling, testing, global and local logistics planning, quality control, consolidating, palletizing, creating BOL’s, manage product support and customer service.

• Ensure the highest level of customer satisfaction by understanding and identifying the customers sourcing needs, building and maintaining strong working strategic relationships and managing the account effectively.

• Help peers and other team members to contribute to company’s success by overcoming technical, language and cultural barrier.

• Determine, apply, and manage problem prevention and supportability services, necessary documentation and technical guidance, to reduce and eliminate operational issues and critical situations.

• Ensure timely resolution of customer issues by resolving or referring issues to factory’s product specialists.

• Analyze, determine, and manage most effective problem resolution and prevention by utilizing applicable internal resources, industry methodologies and online tools and processes.

• Work with assigned accounts to develop and maintain a service delivery plan.

• Communicate proactively with customers regarding product and project information, evangelize new product features and strategic product plans.

• Maintain and expand working knowledge of current operations management/supply chain industry by sitting on the Board for APICS Solano Chapter and participating in professional development programs.

• Share best practices with team members to enhance the quality and efficiency of customer support.

• Develop strategic marketing plan of new product ideas to expand product line.

G.S.E. Construction, Livermore, California 2008 - 2009

Project Management Assistant

• Analyze and carefully set up all tasks of the project and maintain the timeline of the project using Primavera 3 & 6 along with SureTrak.

• Ensure all submittals consist no errors and submit to assigned construction management company on a timely manner.

• Act as the primary technical resource within the PO module of ViewPoint and provide support to other team member on operational software problem.

• Enhance skills by working with and troubleshooting new products and technologies.

ClubHalseyUCD, Online Sneaker Store 2006 - Present

Partner/Operations Manager (website: http://www.clubhalsey.com)

• Maintain a supportive relationship with sneaker wholesalers and retailers in Taiwan and Hong Kong.

• Ensure quantity and sizes of limited sneakers are reserved at the most competitive price and follow through.

• Understand import processing and currency exchange for smooth online transactions.

• Develop inventory system to prevent stock out or delivery delays.

• Meet regularly with other team members to discuss status of issues and develop strategic marketing plans.

• Proactively monitors the status of all high profile sneaker lines to maintain and expand inventory.

• Responsible for supporting customer with sizing issue, release date inquiry, payment and shipment processing, tracking, refund, product replacement and pre-orders.

EDUCATION

B.S., Business Administration, California State University at Chico, Chico, California 2008

Emphasis: Operations Management

• Analysis of Information Systems • ERP Configuration

• Production and Operations Management • Decision Support and Expert Systems

CERTIFICATIONS

Primavera 6 2009

APICS CSCP In progress

REFERENCES

Available upon request

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