Customer Service Data Entry

JEANINE HODELIN

* ******** ******● STATEN ISLAND ● NEW YORK 10304 ● 718-***-**** ● ********@***.***

EDUCATION

Curtis High School; College of Staten Island; Drake Business School

PERSONAL OBJECTIVE

To obtain an interesting position with a company where I am able to utilize effective communication skills while serving the public.

EMPLOYMENT HISTORY

New York City Department Of Education, Staten Island, NY

Paraprofessional in District 31, From March 1999 To Present

I assist classroom teachers with the educational, social, physical, and emotional needs of elementary school aged children in the special education program. Some duties include teaching all subjects, planning field trips, attending P.T.A. meetings, I.E.P meetings, grading tests, report cards, proctoring city wide test, and filing student information etc. I also utilize daily extensive public service knowledge and skills.

Regional Radiology, Staten Island, NY

Medical Clerk

Responsibilities included scheduling all medical tests in the computer, advising patients of all preparations before their test, as well as, printing out patient test date schedules from the computer. Tests include x-rays, cat-scans, MRI, mammography, ultrasound, stress testing, bone scanning and many other types of testing. I utilized extensive public service skills at all times, whether on the phone or in person, as well as meeting and greeting patients, having them sign in and fill out all necessary forms and make copies of insurance cards. I also utilized medical billing and coding responsibilities. I collected co-pays and printed out receipts. We received a very large volume of patient, doctor and hospital calls.

Sullivan & Cromwell Law Firm, New York, NY

Directory Assistance Operator

My Responsibilities included handling a very large volume of incoming calls on a multi-line switchboard along with computer. I provided directory service for attorneys, clients, personal, staff, and international calls. I also set up conference calls and the paging system. I assisted the office supervisor with various functions. I helped with filing, assigning work and relief schedules. I was responsible for relaying all saved computer messages to the attorneys and executives of the firm.

Bear Stearn’s &Co, New York, NY

Directory Assistance Operator

I served as a Directory Assistance Operator for main headquarters of the firm. I worked along with a CRTcomputer and a Dimension 2000 switchboard that received a large volume and variety of calls. My duties included full directory service, updating information, overseas conference calls and Broker to Broker assistance for account information using Data Entry.

SKILLS

• Data Entry

• CRT Computer System 75 and 85

• Extensive customer service skills

• Excellent communication skills

• Excellent problem solving ability

• Some supervisory experience

• All large switchboards, 1000,2000, 3000

• Extensive telephone experience

• Years of public service

REFERENCES UPON REQUEST

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