Customer Service Manager

Rhonda McLaughlin

**** ****** ****. ******** ****, OK, 73112

Phone: 405-***-**** E-mail: ***************@*****.***

OBJECTIVE

To obtain a position where I can utilize my customer service and office skills.

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint, 50 WPM, Ten-Key proficient

5+ years experience in a fast-paced, high-stress environment

Competent in Web research, written and oral communication

Critical thinker, adaptable, and loyal

EXPERIENCE

180 Medical - Oklahoma City, OK

Receptionist - November 2010 to January 2012

Managed multi-line phone system.

Data entry

Ordered supplies

Assisted HR Manager with day to day tasks

Organized special events.

Billing Specialist - February 2012 to Present

Submitted claims

Resolved customer issues

Appealed denied claims

Posted payments

Pearls Oyster Bar- Oklahoma City, OK

Server - August 2005 to March 2011

Developed relationships with customers

Demonstrated ability to multi-task and prioritize duties

Up-sold menu items

Successfully resolved customer issues

EDUCATION

Oklahoma City Community College, Oklahoma City, Oklahoma

AS - Business

Currently pursuing BA in Finance

ACCOMPLISHMENTS

Employee of the month, October 2007

Employee of the year, 2008

Certified trainer (Pearls Oyster Bar)

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