Customer Service Sales
Resume:
Aaron Aleman
Algonquin, Illinois 60102
******.*****@*****.***
EDUCATION
Bachelor of Sciences, December 2009
Northern Illinois University - DeKalb, Illinois
Major: Business Communications
EXPERIENCE
West Coast Instructor Liaison: I-CAR, February 2011- Present
Schaumburg, IL
Manage a group of instructors from all over the United States West Coast
Answer
Responsible for all the needs of instructors on the West Coast of the United States.
Set up I-Car classes in a wide range of places
Constantly kept in contact with customer service department to meet needs of all customers
Booked hotel rooms and flights for instructors when they were required to attend meetings
Director of Marketing: ABICA Productions, August 2005- present, Algonquin, IL
Created, updated and marketed Facebook and Myspace pages successfully recruiting over 110,000 friends and nearly 16,000 likes
Was in charge of much of the customer service and distribution responsibilities. I was able to cut down the amount of customer service and warehouse employees we needed by nearly 15%
Created PPC marketing campaigns as well as advertising on radio and in print.
Hired and managed a sales team in high traffic call environment processing orders of concert tickets, CDs, and other band Merchandise during a time of large company growth
Ordered shipping supplies and managed all orders placed and shipped through USPS.
Acquired sponsorships from clothing companies and photographers
Worked with major entertainment companies such as MTV to help bands get placement on television shows
Direct Lending Department: U.S. Bank, June 2007
Assisted in generating new leads for U.S. Bank.
Organized files and updated customer information.
Operated software that is exclusively used to direct lending.
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