Customer Service Sales Warehouse Management Shipping/Receiving Mgmt

Brian T. Henry

**** *. ***** **. #*** • Chicago, IL 60616 • **********@*****.*** • 312-***-****

Qualifications Summary

Highly personable Customer Service Professional with over eight years of experience in retail sales, management, point of sale, accounts, back office, administrative/office, shipping/receiving, warehouse, data entry, Windows XP/Vista/ 7, cash handling, and bank deposit’s.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel).

• Warehouse, Shipping/Receiving, and Customer Service Management.

PROFESSIONAL EXPERIENCE

Oscar Einzig Photography – Chicago, IL 2006 – 2010

Shipping Manager/ Imaging Technician

Selected to head up the Shipping Department upon employment. Collaborate with the Imaging

Managers to create strategic plans to ship and receive. Maintains files, logs and records on all incoming mail as required by client and corporate.

• Complete all mailings in a timely manner. Sort and stamp outgoing mail.

• Operate postage machine according to policy and regulations.

• Prepare for mailing Certified, Registered, Insured articles, special mail.

• Maintain files, logs, and records on special mailing.

• Pick up outgoing mail and interoffice mail from each department or pre-established drop area as required by the client.

• Deliver mail to each department, person, or pre-established drop area as required.

• Handle Shipping of U.S. Mail and special mails (Fed Ex, UPS, Parcel Post, etc.).

• Build and maintain relationships with Client’s, Associations, and Vendors.

• Customer Service.

• LTL Shipping & Receiving, RF Scan Gun computer experience.

• Adobe Photoshop 8.0cs.

FedEx Kinko’s Office & Print Services, Inc. – Chicago, IL 2004 - 2006

Assistant Center Manager/ Customer Service

Promoted to assistant manager of different ship centers 1 month after initial start date. Collaborate with Senior Center Manager to create strategic plans to enhance customer satisfaction. Used tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

• Provide Customer Service, suggesting alternatives and problem solving.

• Takes customer orders, giving pricing information, performs consultative selling to customers.

• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.

• Maintains inventory of shipping supplies.

• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.

• May operate photocopy, binding and other auxiliary equipment.

• Operates the Point of Sale terminal (POS), handles money and makes change.

• Performs daily close-out procedures on POS.

• Prepares bank deposit slips.

• Performs administrative duties, including bidding, ordering supplies and inventory control.

• Manage various Ship Center Locations, RF Scan Gun computer experience.

Circuit City Store’s, Inc. – Chicago, IL 2004-2005

Warehouse Lead/Customer Service

Recruited to provide top-notch service to both internal and external customers. Processed online ticket orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Assisted in creating and updating training materials. My addition to the company helped to make the store the number 1 store in the region.

• Manage 4 person staff.

• Assist Customers with purchases and finding merchandise.

• Shipping & Receiving Service & Defective Pieces.

• Make sure warehouse is kept clean at all times.

• Load & Unload Store Replenishment Truck and stock the sales floor.

• Verify receipt of replenishment truck.

• Create ship transfers & Bill of Lading, RF Scan Gun computer experience.

• FTL & LTL Shipping & Receiving, Inventory Control, and Audits.

XLC Personnel Services – Chicago, IL 2003-2004

Temp. Agent

Recruited to help the Department of Children & Family Services move from its Northside location to a location on the Southside.

• File Government Records Alphabetically.

• Operate the Microfilm Processor.

• Transfer Governments DCFS files to Microfilm.

Education and Training

Vocal Performance in Music • COLUMBIA COLLEGE – CHICAGO, IL

High School Diploma • DUNBAR VOCATIONAL CAREER ACADEMY – CHICAGO, IL

REFERENCES

AVAILABLE UPON REQUEST

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