Sales Manager

Monica Ross-Williams___________________

**** ********* ****** *********, ******** 48198 E-Mail:

***********@*****.***

Phone: 734-***-****

Skills Summary

. Strong computer skills in Window XP/MAC operating systems,

ADP, PeopleSoft, QuickBooks payroll software.

. Ten years Human Resources/Business Management Experience

with payroll, recruitment, training, promotion, performance

reviews and termination responsibly.

. Experience in maximizing revenue projections, maintaining

employee mortal and promoting a diverse work environment.

. Four Years-501.c3-Non Profit Community Association Board

Leadership Experience, Six Years of Community Improvement

Volunteer experience

. Microsoft Word, Excel Spreadsheets, PowerPoint

Presentations, PageMaker, GroupWise, PDF Files, & Outlook

express e-mail; various Internet services.

Employment History

Freelance Writer/Blogger ROJS Media (ROJS News & ROJS Radio LIVE)

Independent Contractor January 2008-Present

Accomplishments

-Freelance writer/blogger for news based resources of ADAN News,

Examiner.com/Detroit Job Search Examiner, Reach Out Job Search Blog and

Radio Show Host.

. Covered reports including Washington, D.C. rallies, Michigan

Governor Office Races, Career Management and job search methods.

. Producer and Host "ROJS Radio LIVE" radio show on the Blog Talk

Radio network-a weekly employment focused podcast program with top

guests interviewees from business, human resources, consultants

and career coaches.

Retail Store Manager T-Mobile Corporation

Detroit, Michigan December 2006-May 2008

-Manage store sales and profit operations for Fortune 40

telecommunications provider in the wireless retail industry.

Accomplishments

. Increased overall sales (gross additions) to new and existing

accounts for five months in a roll by 110% over prior year's sales

as a Retail Store Manager.

. Maintained and exceeded company goals on Accessories Sold per Kit,

averaging $26.00 per handset sold and Feature generation averaging

$13.00 per gross activation additions.

. Engaged in extensive recruitment process to obtain highly desired

sales professionals by internal resources, passive recruitment

strategies, external internet resources and reference contacts.

. Effectively managed loss prevention policies and procedures by

achieving an average of 0.09% in overage/shrink percentage.

. Maintain a store average of 95.00% on company sponsored Customer

Satisfaction Surveys (Secret Shop) reviews.

. Managed up to five wireless communication consultants in

operational, training and sales functions.

. Performed all store new-hire administration and orientation,

retention record keeping, pre-employment drug testing, payroll,

and employee communication relations functions.

Retail Store Manager Sprint-Nextel Corporation

Ann Arbor, Michigan January 2004-April 2006

-Manage store sales and profit operations for Fortune 40

telecommunications provider in the wireless retail industry.

Accomplishments

. Named to President's Council for Sales Generation at Nextel

Communications-2004.

. Increased overall sales (gross additions) to new and existing

accounts 125% over prior year's sales as a Retail Store.

. Engaged in extensive recruitment process to obtain highly desired

sales professionals by internal resources, passive recruitment

strategies, external internet resources and reference contacts.

. Maintained and exceeded company generated sales quotas in the

areas of data, pre-paid wireless accounts and accessories

additions for 2004 and 2005 year sales by 115 %.

. Effectively managed loss prevention policies and procedures by

achieving an average of 0.11% in overage/shrink percentage.

. Maintain a store average of 85.75% on company sponsored Customer

Satisfaction Surveys reviews.

. Managed up to six wireless communication consultants in

operational, training and sales functions.

. Performed all store new-hire administration and orientation,

retention record keeping, pre-employment drug testing, payroll,

and employee communication relations functions.

Education

Pursuing M.B.A.-Organizational Leadership-Cleary University-Graduation

Date-July 2013

B.B.A.-Business Administration Cleary University-3.3 Grade Point Average

A.A.S.-Correctional Science-Washtenaw Community College-3.1 Grade Point

Average

Volunteer/Community Service Activities

Ypsilanti Township Parks Commissioner-Term Ending November 20, 2012

Neighborhood Watch Coordinator Chevrolet Street in the West Willow

Community-2006-Present

Cleary University Alumni-Ann Arbor, Michigan-Member-2004-Present

West Willow Neighborhood Safety Strategic Planning Member with Washtenaw

County Sheriff Department, Ypsilanti Township Board of Trustees -2006-

Present

New West Willow Neighborhood Association (501.c3 Non-profit Organization)

Ypsilanti, Michigan-Executive Board Secretary-September 2006-April 2012

New West Willow Neighborhood Association Employment Fair Committee

Chairperson-2011

West Willow Community Plan Steering Committee Member on Neighborhood

Improvement Strategy Plan with Washtenaw County Board of

Commissioners/Charter Township of Ypsilanti-2006-2007

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