Manager Software
Resume:
Catherine M
Hentges
**** *********** *** *** *, Bowling Green, KY 42104
Home:270-***-****
************@*****.***
Summary
I have 2 years of experience, including as a Bill Collector and as an Accounts Manager in industries
including Health Services.
Most recently, I have been working as a Bill Collector at Regional Medical Center from June 2004 to March
2006.
My skills and experiences include: Database Administration, Microsoft Mail, Postage Meter, Record
Keeping, Scanners.
I hold a Bachelor of Arts (AB or BA) degree in Psychology from Western Kentucky University.
EXPERIENCE
June 2004 - March 2006 Regional Medical Center - Bill Collector Madisonville, Kentucky
, facsimile, telephone, computing, detailed record keeping.
l Established repayment schedules..
l Advised customers of necessary actions and strategies for debt repayment.
l Located and monitored overdue accounts using computers.
l Recorded and updated information about the financial status of customers and collection
efforts.
l Answered correspondence and wrote reports.
l Noted address changes.
l Received payments and posted amounts paid to customer accounts.
l Contacted insurance companies to check on status of claims payments.
l Proceeded with unresponsive customers by turning over account records to attorneys.
l Found delinquent customers using information from credit bureaus and Internet searches.
l Knowledge sets include Billing, Collection, Collections, Data base user interface and query
software, Debt account management and collection software, Document management
software, Information retrieval or search software, Internet browser software, Laptop computers,
Microsoft Excel, Microsoft Works, Spreadsheet software, Web browser software, Word, Word
Perfect.
May 2004 - June 2004 Regional Medical Center - Accounts Manager Madisonville, Kentucky
l Contacted customers with past due balances.
l Established repayment schedules.
l Advised customers of necessary actions and strategies for debt repayment.
l Recorded and updated information about the financial status of customers and collection
efforts.
l Answered correspondence and wrote reports.
l Noted address changes.
l Received payments and posted amounts paid to customer accounts.
l Contacted insurance companies to check on status of claims payments.
l Located and notified customers of delinquent accounts by mail, telephone and email.
l Proceeded with unresponsive customers by turning over account records to attorneys.
l Found delinquent customers using information from credit bureaus and Internet searches.
l My accomplishments included Responsible for organizing all of the collectors accounts, last
Step before the attorney was contacted.
l Knowledge sets include Collections, Data base user interface and query software, Debt
account management and collection software, Document management software, Information
retrieval or search software, Internet browser software, Laptop computers, Letters, Postage
Machine, Scanners, Web browser software.
EDUCATION
May 2002
Western Kentucky
University
Kentucky
• Bachelor of Arts (AB or BA), Psychology
References:
Thomas Jarvis- Jarvis Tree Service Owner- 270-***-****
Joshua Jarvis- Bartlett Tree Service Manager- 802-***-****
Jason Jennings- Cracker Barrel Retail Manager- 270-***-****
Contact this candidate