Customer Service Administrative Assistant
Resume:
Ashley Miller
Aurora, Co 80011
mp1v8t@r.postjobfree.com
Career Profile: Seeking a position as an entry level administrative assistant and/or receptionist where I can improve my knowledge and skills in a renowned organization.
Professional strengths:
• Excellent customer service, communication and organizational skills
• Quickly identify and solve caller’s problems
• Possess excellent communication skills, both verbal and written
• Goal-oriented and ability to handle multiple tasks
Professional Experience:
Dr. Richard L. Cundy M.D., P.C. Denver 02/ 2003 - Present
Receptionist
Responsibilities include working as a back-up receptionist on a full time basis where my duties include pulling and filing charts; answering phones; cleaning exam rooms and instruments; pre-authorizations for surgical procedures; scheduling patients using electronic medical records system; records requests; and miscellaneous administrative tasks as needed.
Papa John’s Pizza Denver 09/ 2009 – 03/2010
Shift Leader
Major responsibilities included oversight and operation of different workstations; being a role model and demonstrating an attitude that can help motivate and empower other employees; demonstrate a strong understanding and consciousness in food quality and safety; delegating tasks in line with the company’s standard operating procedures; inventory, stock, deposits and cashiering.
Altera Wynwood at Canterbury Gardens Aurora 04/2007 – 03/2008
Resident Assistant
Assist elderly residents with activities of daily living including, bathing, dressing, grooming, toileting, transferring to and from meals according to the individuals needs, served meals to residents in their dining room or personal room, assisted in preparing meals following pre-planned menus, recorded and reported changes in residents eating habits to the supervisor. Maintained resident’s records daily in a timely manner and in accordance with company policy and procedures to include documentation related to medication administration, leisure activities, incidents and observations, charting any changes with resident’s physical condition and/or behavior, visitors, etc., Observed and documented the health and emotional condition of each resident promptly reporting of all changes to the supervisor.
Heidi’s Deli Denver 11/2006 – 03/2007
Assistant Manager
Responsible for the supervision of 5 employees, prepared espresso bar and fresh juice bar products, cleaned and stocked deli cases according to procedure, utilizing proper signage, maintained working knowledge of Deli recipes and prepared foods, operated cash register as needed, followed all front end and cash accountability procedures, trained other staff as needed, received product deliveries, ensuring order and invoice accuracy, stocked, rotated, merchandised and faced product according to department procedure., maintained back-stock areas according to department standards, cataloged and coded invoices, assisted in other departments as needed.
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