Customer Service Medical /Administrative Assistant
Resume:
KATHLEEN M. ROMINE
Stafford VA 22556
**************@*******.***
OBJECTIVE: To secure a position as a dedicated team player who strives for the improvement and advancement of an organization’s performance and goals and to contribute my knowledge and skills while continuing to grow and advance.
EXPERIENCE: Vinny's Italian Restaurant, Server, Stafford, VA 15 to 20 hours per week.
4/2005 - Present.
Responsible for greeting and serving customers in a timely and courteous manner, in addition to taking call-in orders via telephone. Ensure customer satisfaction.
In-home Daycare, Daycare Provider, Stafford, VA 45 hours per week.
9/2007 - 6/2010 (Owner: Robin Stafford) // 9/2010 - Present (Self-employed provider)
Provide safe and healthy daycare environment to 12 children. Operated under State guidelines and regulations, providing quality care and meals daily. Provide activities and field trips. Provide transportation for preschool-aged children to preschool facility.
Rockhill Elementary School, Cafeteria Hostess, Stafford, VA 15 hours per week.
9/2005 - 6/2007 (Marilyn Butters, Principal)
Supervised lunchroom. Maintained order and cleanliness. Ensured students' needs were met and safety policies/procedures were followed. Communicated effectively and professionally with students, staff, and parents. Additionally charged with manning the security desk and responsible for checking in visitors and obtaining identification. Placed calls for attendance officer regarding absent students. Assisted teacher in classroom with various tasks and shadowed students with behavioral issues.
Kaiser Permanente, Springfield, VA 40 hours per week.
Medical Records Clerk - 3/1990 - 11/1991 (Tracy Bowler, Supervisor)
Answered telephones. Maintained and updated database of medical records, to include immunization records, and transfer of requested medical files between agencies. Transferred inactive patient charts to warehouse facility.
Eye Care Assistant - 11/1991 - 1997 (Fred Abbadini, Supervisor) 40 hours per week.
Confirmed and set patient appointments for multiple doctors. Checked in patients, obtained medical history and paperwork, and advised patients on eligibility and benefits. Entered patient information into the database. Maintained and tracked diabetic patient schedule for annual appointments. Performed eye screening tests and visual field tests needed for doctors. Measured patients ordering new glasses/contacts to ensure proper fit and instructed patients on maintenance and care. Responsible for ordering contacts, frames, lenses, and supplies, and receiving and sending all materials to optical lab. Worked closely with doctors to ensure patient satisfaction.
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Senior Health Information Assistant - 1997 - 4/2001 (Joseph Banks, Supervisor) 40 hours per week.
Responsible for daily opening of medical facility and ensuring smooth and efficient operations. Answered telephones and routed calls as appropriate. Generated reports and ensured all same day/next day appointment records were available. Processed school sports physical forms and ensured physician signature. Responsible for accurate entry of immunization records into database. Ensured proper procedures were followed for release of medical records and that all areas of Health Information Department were run properly. Facilitated successful transfer of medical records between facilities. Maintained close working relationship with all medical departments and doctors to ensure a positive relationship.
EDUCATION: NORTH STAFFORD HIGH SCHOOL - (1985-1987) Diploma
Stafford, VA
KALAHEO HIGH SCHOOL (1983-1985)
Hawaii
CERTIFICATIONS: American Red Cross
CPR - Adult and Child
First Aid - Adult and Child
Opticians Apprentice Program (1992-1995) - Licensed
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