Administrative Assistant/Office Manager..Customer Service Specialist

Melanie S. Sardin

**** ********* ***** ● Park City, IL 60085

847-***-****

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OBJECTIVE

I have been active in the customer service field for thirteen years. I am always willing to utilize my customer service experience in a challenging, full-time position with a growth-oriented organization that allows opportunity for valuable contributions, individual training and performance based advancement.

WORK EXPERIENCE

9/2010 -11/2010 Spherion at Hewitt (Seasonal)

Customer Service Associate

• Assisted in an exceptional way by enrolling participants in annual health benefits

• Explained to the participants the different health plans pertaining to coverage for health and prescriptions

• Followed up with participants in response to verifications

5/2010-8/2010 LTD Commodities

Account Support Specialist

• Greeted customers in an excellent way while placing orders for merchandise

• Processed credit card payments, tracked lost merchandise thru USPS and UPS

• Made outbound calls for billing questions, applied payments to accounts

• Processed return labels

3/2010-5/2010 Dovenmuehle Mortgage Company

Customer Service Representative

• Assisted homeowners with modifications, insurance claims, ordered payoff statements, handled foreclosures and bankruptcy questions

• Mailed requested claims via fax, email, and postal mail

• Explained policies and procedures of loans to homeowners

• Processed mortgage payments for homeowners

11/2007-2/2010 Cash Net USA (Lake Bluff, IL)

Customer Service Representative

• Perform communication via computer and telephone with a diverse nationwide audience.

• Works independently on special nonrecurring and ongoing problem solving assisting clients nationwide with accounts.

• Conduct research and analyze data and provide client with correct course of action

• Ensure confidentiality of all data via screening process

• Manage multi-system telephone

• Perform computer research to resolve customer account issues.

2004-2006 APAC (Peoria, IL.)

Customer Service Representative (Group Lead)

• Conducted cold calls to sell AT&T Products to general public.

• Maintained client database for cold calls.

• Met daily quotas for contacting and tracking lists of consumers.

2003-2004 Foster and Gallagher (Peoria, Il.)

• Worked in call center receiving inbound and placing outbound calls.

• Placed orders for J. C. Penny Catalog Customer

SKILLS & EXPERIENCE

Excellent telephone techniques, Proficient at problem solving, team player computer literate, (Lotus, SAP, Excel, Power Point, CS PRO, Windows, Internet) type 45wpm

EDUCATION

6/1991 Hyde Park Career Academy, Chicago, IL

9/1991 Cosmetology License Pivit Point Cosmetology School

(Evanston, Illinois)

2001 Advanced Training State Beauty Academy

(Duncanville, Texas)

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