Customer Service Technician

Dear Sir/Madame

I believe that I possess the qualities and qualifications that you are seeking. I am an honours graduate from Herzing College in Microcomputers and Networking A.E.C. There, I acquired skills and competencies needed to build, install, configure, and maintain Windows server and client Operating Systems. I have worked with Microsoft Office suite in all my previous jobs and schools, including Herzing. In the absence of the school’s network administrator I worked at Herzing College during the summer vacation. Tasks included ghosting, joining the domain, cabling, troubleshooting hardware, and installing software. I was also offered a tutoring post at Herzing College as a result of my academic performance, attitude and communication skills. I completed a six month internship as a computer technician at a PC repair and sales firm, where I gained experience dealing with customers. I also gained extensive experience communicating with customers on all levels (via telephone, email and direct contact) in English and French at my last jobs as a Helpdesk Agent, and a Computer Technician. I am a quick learner genuinely committed to quality and accuracy. I am a very reliable individual able to work under pressure and in a fast paced environment. I believe in my ability to get the job done.

Not only would I be a very enthusiastic and hardworking addition to your organization, but I too will benefit as this is an opportunity to utilise and further develop my skills and competencies. As my attached resume shows, I have clearly demonstrated a record of academic success in both theory and practical skills, and work experience which will also be transferred to your company.

Thank you for viewing and considering my application. I can be contacted at your convenience at ********@*****.** or 514-***-****.

Sincerely,

McEnroe Thomas

Network Administrator / Helpdesk Technician/ PC Technician

My objective is to obtain an employment opportunity where I can utilise and further develop my I.T. skills and my passion for computers. Self-starter committed to quality and accuracy.

Education

2007 – 2008 Herzing College, Montreal, Quebec

A.E.C. - Microcomputer and Networking Systems

Cumulative average of 92% (honours graduate)

2004 – 2006 Penn Foster College, Pennsylvania, U.S.A. (Correspondence)

Diploma - H.V.A.C. Technician

2001 – 2004 Sir Arthur Lewis Community College, Castries, St. Lucia

D.E.C. - Administration, Commerce and I.T. (Associates Degree - Business Management)

1995 – 2000 St. Mary’s College, Castries, St. Lucia

Secondary Class 5 General Diploma (C.X.C. Diploma - Business Administration)

Technical Skills

• Laptop Repair (Hardware and Software installation, configuration and troubleshooting)

• Prepared for Microsoft M.C.S.A Certification exams

• Proficient in Microsoft Windows (2000 professional and Server, XP, 2003 Server, 98), MS Office 2000, XP and 2003, Active Directory, Microsoft Exchange 2000/2003, Microsoft ISA Sever 2000 and 2003, MySQL and also Red Hat 9 Linux, and Fedora Core and Enterprise Linux.

• Proficient in PC hardware installation, configuration and troubleshooting.

• Knowledge of Cisco Routers and Switches, Network setups and installations.

Languages

• English

• French

Work Experience

09/2009 – 07/2011 NWD-MICROAGE, Montreal, Quebec

(Office Shutdown) Computer Technician

•

• In-Warranty repairs for HP, Lenovo, Toshiba, Fujitsu, IBM. Hands-on troubleshooting and fixing laptops, notebooks and desktop computers, and printers.

• Attend to customers and clients visiting the store and via telephone and email.

• Create, update, close, sort and file work orders for inbound machines and purchase orders placed by clients.

• Place part orders for clients. Receive and process credit, debit and cash payments from clients.

• Packaging, shipping, receiving parts to and from the manufacturers.

04/2009 – 08/2009 TECHNICONNECTION, Montreal, Quebec

(Laid Off) Helpdesk Agent

• Remote software troubleshoot and installation. Dispatch tech onsite for hardware troubleshoot / installation.

• Communicate with customers email. Troubleshooting via telephone.

• Place orders to replace defective parts. Follow up to ensure defective part is returned.

• Log all issues, troubleshooting, and results in the system. Follow up on calls.

08/2008 – 10/200*-****-**** QUEBEC INC, Montreal, Quebec

Computer Technician (Internship)

• Build and repair Computers (Hardware and Software installation, configuration).

• Assist customers and clients visiting the store (customer service).

07/2006 – 03/2007 BANK OF ST. LUCIA LTD, Castries, St. Lucia

Statements Clerk

• Responsible for preparing customers credit card and chequing account statements.

• Sorting and filing Cheques. Create Managers Cheques to be sent out to clients.

• Communicating with customers via telephone.

05/2004 – 07/2006 DENNERY ADVANCE SECURITY, Dennery, St. Lucia

Accounts/Administrative clerk

• Answering the telephone and providing information required.

• Preparing monthly staffs work schedules.

• Completing month end closing process and disburses salaries to employees’ bank accounts.

09/2000 – 08/2001 NATIONAL CONSERVATION AUTHORITIES, Castries, St. Lucia

Administrative Clerk

• Conducted vendor surveys.

• Assisted in administrative duties.

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