Project Management
Resume:
SUMMARY
• Close to *+ years of working experience in various industries like financial, banking (online) software, healthcare insurance and hi-tech.
• Ability to simultaneously handle multiple tasks and skills in the areas of: Financial Analysis, Quality Assurance Analysis, Assessing Client Needs, Effective Presentations and Financial tools.
• Supported business unit teams, product management group and search engine marketing team with ad-hoc reporting and in-depth website analysis.
• Highly Proficient in different types of testing like Functional and Regression Testing, System Testing, Integration Testing, User Acceptance Testing & Performance Testing,
• Extensive knowledge of Object Oriented Analysis and Design using UML, Rational Unified Process (RUP) and MS Visio.
• Answered requests for metrics.
• Experience in carrying out Software Development Life Cycle (SDLC) life cycle in Relational and Object Methodologies.
• Managed the compilation and dissemination regular (e.g. weekly, monthly, quarterly, etc.) reports on performance of the web channel.
• Well versed with SDLC methodologies like AGILE Scrum, RUP and Water fall
• Initiated Requirements Gathering, prepared the Software Requirement Specifications (SRS) document and used Rational RequisitePro to maintain the requirements.
• Provided insight into site data and communicate opportunities or issues to business management.
• Experience in interacting with business users to identify the requirements, analyzing and documenting user requirements into Use Case Model using Business Modeling tools like MS Visio and Rational Rose.
• Solicited and collected commentary from product groups.
• Provided guidance and support to casual users/ consumers of the metrics.
• Proficient in developing Use Case Diagrams, Analysis Model, Design Model, Behavior Diagrams(Sequence diagrams, Collaboration diagrams, Activity Diagrams), and Class Diagrams based on UML methodology using Rational Rose.
• Exercised judgment and interpretation of requests to deliver the appropriate metric with the necessary context.
• Experience in design and development of test case scenarios, developing test plans. Excellent knowledge of Black Box Testing, User Acceptance Testing (UAT), Unit, Integration, Functional, Load, Regression and Interoperability testing.
• Guided data requirements by working with other data management, analytic, technology and business groups within the enterprise to ensure that the data needed is available for analysis.
• Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
• Sought opportunities to improve the report processes, data collection, delivery methods, and value.
• Experience performing the Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
• Experience in the documentation of system and business requirements and specifications, technical and user manuals.
• Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.
• Outstanding organizational skills including ability to multi-task, prioritize, and manage increasingly complex issues.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
EDUCATION
• B.S. in Botany, Bharathiyar University, India
• Liberty Institution Certified Six Sigma – Green Belt
• Liberty Institution Trained - Diploma in Business Analysis
• Human Resource Management Certification, Vinayaka Missions University, India
• Certification in Computing, Indira Gandhi National Open University, India
• Advanced Diploma in Network Centered Computing, NIIT, India
TECHNICAL SKILLS
Business Tools Rational Requisite Pro, UML 2.0, EA
Microsoft Tools MS Project, MS Visio, MS Office, MS Outlook, MS FrontPage
Databases & Languages PL/SQL, HTML, XML, SQL, UNIX, JAVA, .NET, C++, Oracle 8i/9i, MS SQL Server, MS-Access 2.0
Testing Tools Quality Center, QTP, TFS, MS Test Manager
Methodologies & Standards SEI - CMMI, ISO 9001:2000, RUP, Six Sigma, SDLC Agile, QA
Operating System Windows 95/98/NT/2000/XP, UNIX, Linux
Tools Adobe Acrobat, Business Explorer, Toad, WebEx
Skills OOAD, UML, RUP, SDLC, JAD
PROFESSIONAL EXPERIENCE
Fiserv, Morris Plains NJ
Jan 2011 – Present
Business Analyst
Fiserv is a diversified financing solution provider serving consumers, retailers and businesses around the globe in Online Banking. The project was about developing an online banking system for mid scale to large scale banks and provides ability to set up automatic bill pay. The project was built on Fiserv Technologies which will allow the bank customers to perform online transactions and set up automatic payments.
Hardware/Software: Windows 2000/XP, Rational Requisite Pro, MS Office, Lotus Notes, SQL Server, MS Project, SOX, MS Access, UML, WebEx, Informatica, SharePoint, Sales Force, SQL – basics utilized for data testing.
Responsibilities:
Analyzed software requirement specification documents. Created processing model diagrams in UML/Visio using the business process information captured in the business context analysis documents.
Elicited requirements by employing information-gathering techniques (e.g., Interviews, surveys, business process analysis), competitive product analysis, reverse engineering of existing systems, etc.
Participated in the corporate wide BPR roadmap process to define the “To be” process based on Design for Six Sigma Methodology.
Developed functional requirements and a proposed data warehouse strategy for supporting employee compensation and compliance reporting/analytics.
Supported business unit teams, product management group and search engine marketing team with ad-hoc reporting and in-depth website analysis.
Involved in defining the scope of the project, gathering business requirements and documenting and managing them using Rational rose and Rational Requisite Pro respectively.
Presented high level requirements and interaction diagrams using use cases, to user groups, as well as documenting requirements and getting them reviewed and base lining the same.
Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams using UML methodology.
Prepared Business Workflow models that cover "How" business processes are accomplished.
Involved in process modeling, reviewing and writing URS and Functional Requirements.
Participated in periodical Joint Application Development (JAD) sessions with the management and IT teams.
Developed ETL logic to transfer data from systems to the data warehouse environment using the available ETL code and tool set for implementation.
Interviewed business experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical communities.
Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
Performed UAT and Performance testing on the application.
Used MS Office extensively (Word, Excel, Visio, Power Point, Outlook, Project) for analysis, presentation and documentation throughout the project.
FarePortal - NY
Apr 2009 – Dec 2010
Business Analyst
FAREPORTAL is a Travel Technology, Travel BPO (Business Process Outsourcing), Ticket Fulfillment and Call Center solutions provider to the travel industry. Strategically located in "Silicon Alley", in the heart of New York City, our group of Professionals is dedicated to harnessing the future of Online and Traditional travel for FAREPORTAL customers, partners and brands. A key element of the Fareportal Technology is an innovative and unique capacity to integrate with each of the leading Global Distribution Systems (GDS), Sabre, Galileo and Amadeus, for air, car and hotel reservations
Project: www.cheapoair.com
CheapOair is an award-winning travel website, ranked #5 amongst travelers by Hitwise.com. Launched in 2005, CheapOair is a leading supplier of cheap airfares, hotels, car rentals and vacation packages, offering the best in value with attractive, one-stop solutions for today’s savvy traveler. The project was based on the online reservation system enhancement, chargeback and portal management.
Project: www.travelong.com
Travelong established in 1933 is a unique full service travel agency, located in New York City servicing more than 100 corporate clients and 30 home based agents/ independent contractors across the United States. The project was based on the online reservation system enhancement, chargeback and portal management.
Hardware/Software: ARC Memo Manager, Amadeus Ticket Quota System (TQS), sabre software, Lotus Notes, Oracle SCM, WebEx, QuickBooks Accounting Software, Project Management, and Microsoft Office package.
Responsibilities:
Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
Reviewed the Business Requirement Documents (BRD) with the cross functional team to analyze the High Level Requirements.
Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
Developed process flows depicting business activities, and performance metrics.
Conducted interviews, meetings and JAD sessions with financial advisors during the Requirement Gathering process.
Planned and documented procedures for data processing and prepared data flow diagrams for the application.
Directly coordinated aspects of system support to include problem resolution, preventative enhance cements, on-call responsibilities and upgrades.
Guided data requirements by working with other data management, analytic, technology and business groups within the enterprise to ensure that the data needed is available for analysis.
Responsible for chargeback debit memo department, Investigates cause of debit memos and handled relevant correspondence to the airlines, hotels, car renting companies, banks, credit card companies, customers and other line agencies for settlement of the chargebacks.
Managed the compilation and dissemination regular (e.g. weekly, monthly, quarterly, etc.) reports on performance of the web channel.
Used different software e.g. ARC Manager software for electronically process and settle memos, Sabre Online-- unique workflow application, and Amadeus – leading transaction processor, to analyze the company’s outstanding debit memos and possible recovery.
Worked for information gathering, analyzing the information gathered, and documenting as of functional or business requirements. And used various research techniques, financial and accounting tools and techniques to find out the current market position as well as the future predictions.
Used in proper way of ‘HRMS by Sage’ software for personnel management
Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
Supported business unit teams, product management group and search engine marketing team with ad-hoc reporting and in-depth website analysis.
Involved in various business operations and helped the organization to achieve cost-effective services with increased quality, efficiency and satisfied customer service.
Successfully utilized project management software to increase recovery rate. Developed various short term recovery projects and implemented.
Performed User Acceptance testing and documented results.
Trained customer team on new processes and operational procedures
Liberty Institution Inc. (www.liberty-institution.com), Orlando FL
Sr. Business Analyst
Nov 2007 – Mar 2009
Liberty Institution is an employee and individual performance-improvement company with many years of experience in the technology-based, self-paced training arena. We provide personalized learning and certification that supports organizational success. Our on-site, online learning and online testing tools cover topics ranging from technology to finance to enterprise business skills.
Project Successfully Delivered:
• Liberty Institution Company Portal
• Liberty Education Online Portal
• Liberty Testing Online Portal
• Liberty Institution Member’s Portal
Hardware/Software: .Net,XML, MS Office, MS Visio, eRooms, WebEx, Metadata, Data Warehouse, TFS, QC, QTP, SQL
Responsibilities:
Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency
Analyzed and documented information system requirements and the corresponding impact on business processes
Instrumental in successfully launching the company’s first ecommerce client and new order fulfillment software within a two month timeframe.
Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation
Directly coordinated aspects of system support to include problem resolution, preventative enhance cements, on-call responsibilities and upgrades.
Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
Provided technical consulting and training events to internal staff and clients regarding web analytics tools and tactics, as well as organic SEO strategies and best practices.
Guided data requirements by working with other data management, analytic, technology and business groups within the enterprise to ensure that the data needed is available for analysis.
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
Independently manage project scope, risks and manage project meetings as needed to drive projects to completion
Successfully implemented all tactical operational monthly releases. Eight releases to date with a 100% success rate ranging from 20 to 28 enhancements, 30 to 42 bug fixes and numerous emergency fixes.
Identified action items to improve key website performance goals.
Supported business unit teams, product management group and search engine marketing team with ad-hoc reporting and in-depth website analysis.
Managed a team of 8 developers, testers and analysts and performed all HR processes including performance and career growth.
Defined the project strategy by evaluating alternative approaches to meet stakeholder regarding content management requirements, specifications, and/or expectations. Establish project controls by defining the required correct processes, measures, and controls to manage project change, communications, procurement, risk, quality, and human resources to facilitate project executing and controlling processes, and to ensure compliance with generally accepted industry standards.
Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
Performed regression, functional testing, stress testing, performance testing, user interface testing, User Acceptance and system testing
Gentiva Healthcare (GTIV) – Tampa, FL
Dec 2006 – Nov 2007
Business System Analyst
The Gentiva family of companies has been bringing great healthcare home for nearly four decades. Gentiva nurses, therapists and other healthcare professionals are dedicated to educating and empowering patients to take charge of their own care, so they can achieve the highest possible level of health and independence.
Hardware/Software: MediCARE Software, ezclaim, WebEx, Oracle, FACETS, Medicaid, HIPAA-compliant patient information management and billing system and Microsoft Office package, Metadata, Data Warehouse, SQL
Responsibilities:
Developed the prototype for PDA application “Rehab without walls” for interfacing with billing and invoice application
Worked on ‘FACETS Healthcare Solution’ to make the organization efficient in responding quickly and effectively to the change around the healthcare market.
Worked on Clarity PPM (Project Portfolio Management) to manage project life cycles
Developed Templates to gather the requirements for applications
Coordinated the deployment of Applications.
Made sure that the Approval process in place when there is a deployment.
Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
Involved in planning, execution, coordination of entire testing (QA) life cycle
Developed strategies for Test Planning, Test Case Designing, Test Scheduling, Test Estimation, Test Execution and Defect Tracking, assisting the QA team in SIT and Business in UAT
National Institute of Information Technology (NIIT), India
May 2006 – Oct 2006
Business System Analyst
NIIT is a leading Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The company which was set up in 1981, to help the nascent IT industry overcome its human resource challenges, has today grown to be amongst world’s leading talent development companies offering learning solutions to Individuals, Enterprises and Institutions across 40 countries. NIIT’s training solutions in IT, Business Process Outsourcing, Banking, Finance and Insurance, Executive Management Education, and Communication and Professional Life Skills, touch five million learners every year. NIIT’s expertise in learning content development, training delivery and education process management make it the most preferred training partner, worldwide.
Hardware/Software: .Net,XML, MS Office, MS Visio, eRooms, WebEx, Metadata, Data Warehouse, TFS, QC, QTP, SQL
Responsibilities:
Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency
Analyzed and documented information system requirements and the corresponding impact on business processes
Instrumental in successfully launching the company’s first ecommerce client and new order fulfillment software within a two month timeframe.
Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
Independently manage project scope, risks and manage project meetings as needed to drive projects to completion
Created Optimization briefs outlining technologies and tactics for achieving marketing performance goals.
Wrote web analytics specifications defining implementation steps and configuration requirements.
Managed a team of 10 developers, testers and analysts and performed all HR processes including performance and career growth.
Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
Performed regression, functional testing, stress testing, performance testing, user interface testing, User Acceptance and system testing
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