Quality Supervisor
Resume:
Geoffrey Potter
Humble, TX 77346
********.******@*******.***
OBJECTIVE
Management position with Goodman Manufacturing as Quality Supervisor capitalizing on proven Quality Assurance, Training, Mentoring, and Customer Relationship expertise.
CORE COMPETENCIES
Quality Assurance Analysis
Six Sigma – Green Belt
Personnel Management
Staffing
Negotiation
Auditing
Decision Making
Learning Strategies
Coordination
Training/Mentoring
Human Resources
Monitoring Processes
ACCOMPLISHMENTS
Management and Team Leadership
• Growth through Teamwork and Customer Service: Increased number of shipments by approximately 30%. Ongoing training and education of all team members. Improved customer relations and growth.
• Client Relationships: Evaluated customer’s packaging, labeling, and transporting of materials to ensure public safety. Consulted with customers to increase awareness of quality and service.
• Resource Deployment: Considered the relative costs and benefits of potential actions to implement and choose the most appropriate use of time and resources. Examined the results of the actions to ensure best practice results. Counseled team members with corrective action to educate and train.
• Teambuilding: Encouraged and built mutual trust, respect and cooperation among team members by establishing goals to be reached. Policy was set to reward those who reached the goals.
• Business Management: Directed entire facility of over 130 employees. Implemented departmental goals to be attained. Objectives were set to meet expectations daily. Policy and procedure were followed to eliminate waste in production and cost.
• Operational Duties: Able to route over 500 shipments a day throughout Houston while managing time and workload for each driver. Oversaw Dock operation from unloading to loading of trucks while maintaining production goals set for team members.
Quality Assurance/Training
• Leadership: Oversaw, audited, and managed 13 terminals. Goal was to educate Terminal staff of the importance of policy and procedures. Coached staff to work towards goals of increasing Production and On-Time Delivery, while lowering labor and claims ratio.
• Instructional Design: Created and implemented training tools, instructional methods and procedures for classroom and on-the-job training.
• Results Measurement: Instructed and mentored others on task efficiency. Insured proper training was provided. Coached team members to identify and improve quality by monitoring work accuracy.
• Continuous Improvement/Auditing: Conducted/Reviewed audits to assure quality compliance. Used results to set best practice standards, re-design training and evaluate team member/departmental performance. Issues found on audit were resolved prior to leaving terminals by re-training/educating.
Customer Service/Administration
• Issue Resolution: Along with customer service representatives, handled issued when problems would arise including shipments that needed re-assigned, redirected or returned to origin for various reasons. Established goal to correct and divert shipments to correct destination within 24 hours.
• Negotiation: Worked with customers to resolve billing and collection issues by obtaining correct information for billing purposes to insure customer’s needs were handled correctly to satisfy all parties.
• Follow up: Notified customers of claims investigations. Insured that customer needs were handled timely and properly when claims for service failures and for damaged/lost products were reported.
• Business Results: Developed process to reduce cost ration for Billing Department by 40% by working with vendors to ensure bills were paid timely and shipments received claims free.
EMPLOYMENT
Terminal Manager
Operations Manager
Operations Manager
Department Manager
RL Carriers Shared Services
RL Carriers Shared Services
Consolidated Freightways
Menards, Incorporated
Houston, TX
Houston, TX Houston, TX
Valparaiso, IN
07-08
02-07
99-02
95-99
EDUCATION
Six Sigma Masters Program
- Currently enrolled in Green Belt Course
B.A. – Business Management
Villanova University
Marian College
Villanova, PA
Indianapolis, IN
08-09
91-95
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