Customer Service Data Entry
Resume:
Donisha Brown
email: *******@*****.*******.***
________________________________________
OBJECTIVE
To obtain a work from home position with a professional company where I can use my skills performing data entry, data processing type work and customer service. I am a very good communicator and am good at phone work.
SKILLS
I have 7 years of customer service. Excellent written and verbal communication skills, with an eye for detail. Extremely productive in a high volume, high stress, environment. Proficient in the use of computer. Highly productive in the use of Microsoft Office 2007/2003 Professional. A self starter with a can do attitude.
EDUCATION
University of Phoenix - Online, 3157 E. Elwood Street, Phoenix, AZ 85034
Bachelors of Science in Psychology, August 2009
† GPA 3.13
Western International University, 9215 N Black Canyon Highway, AZ 85021
Associates of Arts Business, June 2007
† GPA 3.5
EXPERIENCE
Archdioceses of New Orleans/Hope Haven, 1141 Bateria Blvd, Marrero, La. 70072
Mental Health Specialist, December, 2003 - June, 2004
Reviewing and approving county performance contracts or State hospital plan reviewing, monitoring, and evaluating mental health agency, service provider, or State hospital operations.
Also conduct planning efforts for community or State hospital service delivery systems; evaluating the quality of care provided; negotiating service contracts with mental health agencies and service providers.
Lastly, providing assistance and training to mental health agency, service provider, and State hospital staff; performing program policy analysis; developing, designing, and conducting methods to review mental health and State hospital programs; recommending and sponsoring relevant legislation; analyzing and approving the budget of mental health and State hospital programs; and assessing current and future resource needs of the program.
Ashley Stewart, 64G Westbank Expressway, Space M, Gretna, LA 70056
Sales Associate, August, 2002 - February, 2004
Providing a comfortable, helpful shopping atmosphere for all customers by greeting promptly, following up, asking questions, finding solutions to customers’ problems, showing merchandise, explaining features and benefits, servicing customers in the fitting room, closing the sale, and cheerfully accepting returns.
Meet or exceed individual and store sales goals by utilizing personal and team selling techniques. Work effectively with others by maintaining positive, team-oriented relations with all associates. Communicate merchandise knowledge and customer service standards in an effective manner.
Protect the store’s inventory by providing excellent customer service, knowing and following loss prevention procedures, and sharing any suspected policy violations with the store manager. Maintain the store’s appearance by straightening merchandise, cleaning the store, and assisting the manager with merchandising and displays.
Macy's, 1400 Poydras St, New Orleans, LA 70112
Sales Associates, March, 2001- August, 2002
Communicate merchandise knowledge and customer service standards in an effective manner. Work effectively with others by maintaining positive, team-oriented relations with all associates.
Providing a comfortable, helpful shopping atmosphere for all customers by greeting promptly, following up, asking questions, finding solutions to customers’ problems, showing merchandise, explaining features and benefits, servicing customers in the fitting room, closing the sale, and cheerfully accepting returns.
Zales, 1401 Poydras St, New Orleans, LA 70112
Sales Associate, November, 1997 - March, 2001
Jewelry sales and customer service.
References
Mary Pierre
64G Westbank Expressway, Space M,
Manager
Ashley Stewart
Gretna, LA 70056
Hiring Manager
Tonette Brown
1401 Poydras St,
Manager
Zales
New Orleans, LA 70112
Hiring Manager
Contact this candidate