Customer Service Manager
Resume:
Colleen Norland
Federal Way, WA 98003
Dear Prospective Employer,
I am actively researching current employment opportunities with your company. I am submitting my resume for your consideration.
Of particular interest is the furtherance of attaining career goals in this field. I particularly enjoy a challenge, with diverse areas of responsibility. I also value individual initiative and cooperation in others as well as myself.
As you will note, I am able to offer a strong background in all areas of office management and customer service while exceeding the expectation of my employer. I present the knowledge and ability to immediately contribute to any job put before me. In striving for excellence in my chosen field, I also portray a well-rounded education and experience in Business Management & Accounting.
Particular pride is found in my ability to deal with all people in a friendly, yet professional manner.
I am available for employment with reasonable notice. If there is any additional information you require, I will be happy to supply it upon request.
With much enthusiasm I look forward to a personal interview to discuss how I might best apply my experience to your companies needs.
Sincerely,
Colleen Norland
Colleen Norland
2508 S 317th St #205
Federal Way, WA 98003
PROFESSIONAL OBJECTIVE
Career position utilizing extensive experience in Office Management
QUALIFICATIONS
**Overall 30 years successful background in Accounting, Accts receivable, Collections Business office management, and Customer Service.
**Administrative strengths encompass coordination and organization, phones, accurate filing, scheduling, payroll, Medicaid billing, budget control, and attention to detail.
**Proficient use of Great Plains, Pathlinks, Quickbooks Pro for 7 years, VMS, Paradox, Microsoft Word and Excel.
**Responsibilities included but not limited to: A/P, payroll, Medicaid/Medicare approval, invoicing, move-ins move-outs, balancing accounts, bank recs, quarterly taxes, reports compiled and run daily on monthly accounts. Responsible for budget control monthly and six month revisions.
PRIMARY EMPLOYMENT HISTORY
Wesley Homes 12/07-present
1122 S 216th St
Des Moines, WA 98198
Woodmark at Steel Lake 12/99-12/07
31200 23rd Ave S $24.87 hr
Federal Way, WA 98003
Business Office Manager / Alternate Director
Courtyard at the Willows 1/98-12/99
4610 SE 6th
Puyallup, WA
Business Office Manager
Thrifty Car Rental 3/87-1-98
Sea Tac, WA
Car Rental moved into Accounting
EDUCATION
Graduated Kent Meridian High School 1972, Classes Wayne State University AA, Successfully completed two D&B Financial home study courses and have attended multiple Credit and Collection seminars.
References available upon request
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