Customer Service High School

Nicole Morgan

*** * ********

Udall, ks *****

Phone: 316-***-****

Cell: 300-0853

E-Mail: *************@*****.***

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Skilled in call center operations

Employee relations specialist

Proficient with Microsoft Office Suite

Familiarity with Key Performance Indicators (KPIs)

Multi-line phone operation proficiency

Accomplishments

I have very good costumer service, Call center experience, Microsoft Word,

Retail experience, Very outgoing, Friendly and also i am a Fast learner an quick paste.

Experience

September 2011 to April 2012

Corporate Lodging (TSC) Wichita, ks

Costumer Service

Effectively managed a high-volume of inbound and outbound customer calls.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Answered a constant flow of customer calls with up to [3] calls in queue per minute.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.

Properly directed inbound calls in phone queues to improve call flow.

Education

2010 North High School Wichita, Ks

High School Diploma

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