Customer Service High School
Resume:
MIGUEL ENRIQUEZ
**-** *** # ** ******* Ave. Elmhurst, N.Y. 11373
Email: mantisthechosen@gmai l.com
Results driven professional highly motivated with twelve years of solid experience in concierge, doorman, customer service, and hospitality.
BUSINESS SKILLS:
• Outstanding hospitality and customer service skills through twelve years of work experience
• Proficient in using MS Office programs: Excel, Word, Power Point
• Very pleasant demeanor, with specifically developed calmness, politeness, and communicative skills when working with high level guests and or co-workers
• Extraordinary quality of attending to and anticipating all needs; willing to go the extra mile to ensure exceptional tenant and guest experience is met.
STRENGTHS:
• Interpersonal skills: ability to put people at ease and work with any and all
• Dependable, organized, highly analytical, exceptional with time-management, high attention to detail, efficient
• Very good health condition, can perform physical activities with ease
• Exemplary knowledge and certification in security enforcement and protocols
BUSINESS EXPERIENCE:
Wave Crest Management
Doorman New York, NY
2007-2011
• Welcoming tenants and their guests at the entrance and opening the door politely
• Assisting them with their desired service and anticipating any and all of their current and future needs.
• Assisting with proper delivery of all packages and luggage.
• Greeting the tenants and their guests with appropriate verbiage maintaining a high-level of graciousness
• Maintaining extreme cleanliness at the entrance door and throughout the building
• Monitoring the apartment premises periodically throughout the day and reporting possible maintenance upgrades when needed
• Restricting entry to irrelevant people on apartment premises
MIGUEL ENRIQUEZ
87-16 Apt # 3R Britton Ave. Elmhurst, N.Y. 11373
Email: mantisthechosen@gmai l.com
BUSINESS EXPERIENCE {con’t}:
Deauville Hotel New York, NY
Bellman 2008-2009
• Assisted guests with their baggage upon entering and leaving the hotel
• Handled all telephone communications, reserved appropriate cars, limousines and taxis
• Took over management responsibilities in the absence of the manager
• Regarded by visitors, guests, tenants and colleagues as a consummate professional, committed to providing top notch service.
• Maintained the highest emphasis on safety and security at all times; monitored traffic and deliveries in and out of the hotel
Charles H. Greenthal New York, NY Concierge/Porter 1998-2006
• Worked as Concierge/Porter, handling 425 units
• Took over management responsibilities of superintendent in his absence
• Answered inquiries, offered suggestions, made reservations and provided descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.
• Efficiently handle a variety of calls with superior phone etiquette and strong retention of details.
• Researched client requests using the Internet and other resources.
• Ensured that each of the four locations I managed adhered to safety and sanitation codes and reported required upgrades when necessary
• Maintained a file on Community services including transportation sources, accommodations, and referral contacts.
• Cleaned and sanitized restroom facilities and fixtures including sinks, urinals and toilets.
• Swept vacuumed, mopped, waxed, stripped, and polished floors; shampooed carpets.
• Collected all garbage and recyclables on every floor, emptied and cleaned waste receptacles.
• Cleaned air vents as required, delivered packages and supplies as needed
EDUCATION:
Newtown High School Queens, NY High School Diploma 1997
REFERENCES:
Supplied upon request
Contact this candidate