Clerical/Data Entry/IT

JONATHAN SIBLEY

**** **** **** ****** *********, IA 52803 Phone: 563/528-2671

E mail: *********@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Skilled in various versions MS Office Suite, and multiple Windows Operating systems.

Strong customer/client service skills and abilities.

Solid foundation in office and general administrative skills.

Noted for having a strong work ethic.

Constantly seeking opportunities to improve myself and operations.

EDUCATION

Assoc. in Microcomputer Support Specialist - Application Tract

Black Hawk College Moline, IL 8/02 – 5/07

Certificate in Business Information Technology

Black Hawk College Moline, IL 5/07

Software Skills Courses:

MS Windows 98 and XP, Word 2002, Adobe Pagemaker, Microsoft Front Page, Excel, Outlook, Power Point, MS Access, Dreamweaver, HTML, and DOS.

Typing speed: 45 wpm Data Entry speed: 11,000 ksph

EMPLOYMENT HISTORY

Midland Information Resources 02/2008 - 10/2011

Utility Finishing Operator/Print Assistant/Distribution Clerk

• Responsible for assuring each day’s scheduled orders are processed and packed to meet company deadlines in order to maintain 100% on-time delivery.

• Prepare end-of-day reports for upper management, detailing each day’s successes.

• Coordinate workload for temporary employees, making sure each person is working according to expected speed and accuracy.

• Maintain export-compliance in processing international shipments. Prepare export documents according to strict guidelines.

• Able to train on, and operate 11 different pieces of machinery or work areas. Have an extensive knowledge in those work areas including; warehouse, distribution, and production.

• Create paperwork using MS Word, and MS Excel files that are used to keep track of our yearly numbers and ways to troubleshoot regular problems.

• Fax paperwork or scan paperwork into a .pdf format in order to email, modify, or save information according to company and export regulations.

• Assist with the research and development of incoming software, and operations, in order to facilitate an easy transition between older and newer technology to make the company's processes more efficient.

• Assist in communication by being a liaison between the distribution department and the IT department to maintain the integrity of DHL, UPS, and FedEx shipping systems.

• Helped cut errors in the department over 40% by helping management with developing new process implementations and drafting floor layouts to maintain an effective and efficient working dynamic within the department.

Blackhawk College 2003-2007

Administrative Assistant/Lab Assistant/Tutor

• Informed faculty, students, and potential students about the services that we provide.

• Received phone messages and directed phone calls using a multi-line phone system.

• Retrieved folders containing confidential information from Blackhawk's filing system

• Maintained various MS files and scheduled meetings using MS Outlook

• Made up documentation to maintain up-to-date information on students.

• Provided educational assistance for students in conjunction with instructors.

• Set up labs and assisted students with electronic/computer guidance.

Hardees Restaurant, Moline, IL 2000 – 2001

Front and Back Line Worker

• Accepted customer orders and input the information accurately into the computer while being friendly and courteous.

• Operated cash register, totaled orders, and returned accurate change to customers within 99.9% accuracy.

• Worked with trainees and trainers to develop and hone skills with food assembly and to follow strict sanitary practices.

VOLUNTEER EXPERIENCE

Quad Citians Affirming Diversity (QCAD), Rock Island, IL 9/98 – 8/01

Volunteer Office Assistant

• Input data into a spreadsheet, handled incoming monies, prepared deposit slips, and deposited monies into the bank.

• Assisted with initial computer software programming, installation, and computer connections.

• Facilitated on panel discussions about providing opportunities to help school systems improve their communication between staff and students.

• Greeted new individuals wanting to affiliate with the organization.

Blackhawk Optional Education, East Moline, IL 11/99 – 3/02

Volunteer Office Assistant & Peer Tutor

• Filled in for clerical staff by typing up documentation, answered calls about educational system, and assist instructors by getting various, needed items.

• Tutored peers in math and consumer economics to help students pass their G.E.D tests.

• Coordinated field trips and developed peer program rules that were used in the school system.

Niabi Zoo, Coal Valley, IL Summer 1997

Volunteer – Various Responsibilities

• Calculated and input volunteer hours into the Volunteer Registry to keep track of hours assisted for each volunteer..

• Greeted incoming guests and volunteers, put them at ease, answered questions, and directed them to various zoo locations.

• Assisted with animal care and landscaping that included planting, weeding flowers and cleaning up after livestock.

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