Customer Service Manager

AMBAR AGUAYO

**** ******* ***** **. *** Francisco, CA 94080 650-***-**** *****.********@*****.***

Highlights of Qualifications Highly responsible, bilingual professional with 10 years of administrative experience. I am a results-oriented, well-organized and extremely motivated team player with a proven record of handling multiple simultaneous projects and consistently meeting all deadlines.

Experience Front Desk Associate

01/2008- 07/2011 Cafepress.com San Mateo, CA

Assistant to Sr. Human Resources Manager

Handled confidential human resource files

Prepared expense reports for CEO, CFO and VP of Marketing

Assisted recruiter scheduling and coordinating interviews with potential candidates

Organized meetings and special events

Arranged travel for staff

General reception and office duties

Customer Service Sales Associate Receptionist

03/2007 – 11/2007 Clipper Mill, Inc. Daly City, CA

Responsible for approximately 100 national and international accounts

Received and prepared all incoming orders via e-mail and phone

Inputted invoices and entered new account information

Assisted customers on a daily basis

Receptionist – Commissary

11/2005 – 02/2007 Max’s World, Inc. South San Francisco, CA

Assisted the Commissary Manager

Prepared orders for 35 restaurants and internal orders

Inputted invoices for company distributors

Entered new account information

Sales Associate

2002 – 2004 Rave – G & G Inc. Daly City, CA

Sales assistant- receptionist duties

Performed warehouse and inventory control duties

Volunteer – CCD Program

1996 – 2002 All Souls Parish South San Francisco, CA

Performed general office and reception duties including answering a

multi-line phone and typing correspondence

Organized and filed all student records

Education 2004 – 2005 San Francisco Culinary Academy San Francisco, CA

Certificate in Hotel and Restaurant Management

Certificate in Hospitality Law

Certificate in Restaurant Health and Safety

Skills Extensive experience using Microsoft Office Suite

Knowledge of Windows and Windows XP operating systems

Extensive experience using Internet applications

Experience with SalesForce database system

Experience with JobVite

Excellent customer service skills

Ability to speak Spanish

Volunteer Experience 2009 – 2011 Rebuilding Together Peninsula Redwood City, CA

20th Anniversary Picnic Committee member in 2009 (media, logistics, management)

Put together program handbooks for the past three years

Created site maps for the 70+ projects worked on over the past three years

Volunteered at RTP’s Dreams Happen Auction and Gala event

Helped recruit volunteers for National Rebuilding Day and Dreams Happen

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