Sales Customer Service

Tapan Butala

** ****** ****** ******, ** ***** Phone: 516-***-**** *****.******@*****.***

Linked In Profile: http://www.linkedin.com/in/tapanbutala

Career Objective

A recent college graduate with experience in information technology, customer service and sales, seeks a position with an information technology organization that draws on his strong analytical and teamwork capabilities.

Education

BRIARCLIFFE COLLEGE – Bethpage, NY

Bachelor of Business Administration, Management 12/2010

GPA 3.4/4.0 (worked while attending school)

Awards

Million Dollar Club (Washington Mutual, New Money Campaign), 2008 – Achieved 1 million dollars in new money brought to the bank

WaMu Woo Hoo! Award (Washington Mutual, Customer Service and Mystery shop campaign), 2008 – Recognized by co-workers and customers as a team player who goes the extra mile

Top Gun Sales Award (At&t, Gross Adds campaign), 2008 – Top 10% of Sales Reps in region to earn sales award

Presidents Club Sales Award (Verizon Wireless, Quarterly Sales campaign), 2004 – Highest sales award for meeting goals consistently for one consecutive year

Winner’s Circle (Verizon Wireless, Quarterly Sales campaign), 2004 – Sales award for meeting and exceeding sales goals for one quarter

Professional Overview

THE TNS GROUP – STAMFORD, CT

Account Manager, 3/2012 to Present

• Implementing and utilizing all forms of social networking and lead generation through the web

• Coordinating events, planning and strategic partner and business development

• Composing marketing for events and sales material, as well as company to client presentations

• Prospecting and addressing previous clients, as well as scouting new opportunities and business growth

• Sales Certifications for Dell Storage, VMware and Citrix products and solutions.

• Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy.

• Strategic Consulting, including business plan & sales strategy development.

ANGEL BEAT- Roslyn, NY

Database Manager & Event Coordinator, 3/2011 to 4/2011

● Optimized, updated, and managed the consumer and professional database using social networking tools such as Facebook, MySpace, Linked In, and Twitter. Analyzed database and prospected attendees based on affiliation and benefits to consumers

● Mass marketed seminars with focused market analysis, focusing on whom to aggressively pursue. Managed attendees using Microsoft Outlook and custom personalized email invites

CITI– Syosset, NY

Teller, 4/2009 to 11/2009

• Optimized point of sale advertising and displays, and promoted products through word of mouth marketing among existing clients

• Analyzed client needs and existing products to identify weaknesses in their financial strategies and offer appropriate solutions

WASHINGTON MUTUAL – Glen Cove, NY

Senior Personal Banker, 4/2007 to 9/2008

• Was consistently ranked among top 10 representatives in the region for sales; surpassed the multi-million dollar mark twice

• Managed and obtained new consumer and business clientele, expedited loan and lines of credit origination, and promoted more effective use of customer information and retention tools

• Assisted with management duties including sales tracking, bookkeeping, servicing ATMs, operations, audits and customer relations

AT&T WIRELESS – Great Neck, NY

Senior Sales Representative, 1/2006 to 3/2007

• Engaged new clientele through highly targeted business-to-business and business-to-consumer pitches, marketing campaigns, sales presentations and relationship building

• Coached and established goals for sales teams, training in strategy, loss prevention tactics, inventory management and customer service

VERIZON WIRELESS – Garden City & Manhasset, NY

Senior Sales Representative, 9/2003 to 12/2005

• Managed employee scheduling, customer accounts and inventory resulting in promotion to senior associate and title of data and device specialist from Verizon

• Executed and motivated teams of sales associates to obtain and surpass corporate goals

• Planned and orchestrated strategic marketing events resulting in increased business exposure

• Trained staff on sales strategies, daily business administration, customer service and troubleshooting

Skills

Creating marketing materials geared to specific

Products and services

Product Positioning & Branding

Business and strategic plan development Building customer rapport

Strong negotiating and networking skills

Windows and Mac Operating Systems

Microsoft Office (Word, Excel, Outlook, PowerPoint)

References Available Upon Request Available for Relocation & Travel

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