Customer Service Training
Resume:
Agnia A. Leal
Brandon, FL ***11
**********@*****.**
Personal Statement
I am dedicated individual who has an ambition to succeed in any given environment I love to learn and am always up to a challenge whatever the situation I get along well with others whilst also working efficiently on my own I am seeking a position where I can develop and excel while giving my best to an employer
Work Experience
Material management (Feb- 2010 – Present) US Air Force, Homestead ARB, MacDill Air Force Base
Supervises and performs item and monetary accounting and inventory stock control, financial planning, and funds control. Computes requirement (Micas), determines allowance, and researches and identifies supplies and equipment requirements. Supervises and performs operations involved in storage, inspection, identification, and receipt of property. Responsible for facility safety and security. Conducts inventories. Operates automated equipment, special purpose government vehicles, and material handling equipment (forklifts).
Waitress (Oct 2007- Jun 2009)
Let's make a Daiquiri, Miami, FL
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Present menus to patrons and answer questions about menu items, making recommendations upon request. Take orders from patrons for beverages. Write patrons' food orders on order slips, memorize orders, or enter orders into computers. Check with customers to ensure that they are enjoying their drinks and take action to
Correct any problems. Remove dishes and glasses from tables or counters. Collect payments from customers.
Loss Prevention (Nov 2006 -Sep 2007)
BJ's whole sale club, Miami, FL
-Conduct surveillance to detect and apprehend shoplifters. -Conduct routine inspections of the facility to maintain physical security and protection of assets. -Enforce company standards as they relate to security and safety procedures. -Participate in the training of new hire associates in matters of loss prevention. -Conduct daily, weekly and monthly store audits. -Conduct safety inspections and communicate hazards to key holder on duty. -Ensure physical security by controlling access of associates and visitors, along with maintaining visitor control log. -Participate in the store\'s loss prevention and safety programs.
Hostess (Jan 2006 - Nov 2006)
Mojitos Restaurant, Miami, FL
-Make sure all menus are wiped down, free of spots or stains, and complete. -Make sure entry doors are clean, free of debris and inviting. -Check with phone reservations, or answering machine messages to assure you have all reservations. -Check with manager to assure there are no large or private parties you do not know about. -Check with kitchen to see where they stand. See if they are behind or if they are out of anything. -Plan out the seating chart and organize the reservations. -Greets guests, escorts them to their table, pull seat out for the ladies, and present menus. -Make sure the server is aware they have been sat. -Keep the counts for individual server so things come out fair at the end of the night -Keep in constant contact with the servers and the kitchen to make sure you are not putting them in the weeds. -Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations. -Say good-bye to all of the guests.
Dental Assistant (Apr 2005 - Nov 2005)
Rene Piedras & Associates’, Miami, FL
-Preparing and maintaining dental instruments, supplies and equipment. -Collecting and recording patient health histories -Patient management during dental procedures -Instrument transfer -Dental procedure isolation techniques -Preparation of dental materials: cements, amalgam, composite, impression materials, etc. -Dental charting -Prevention and management of dental medical emergencies -Inventory control and management -Taking dental x-rays -Polishing the teeth to remove stains and soft deposits -Applying topical fluoride treatments -Taking impressions and bite registrations -Applying pit and fissure sealants -Placing and removing periodontal dressings -Removing surgical sutures -Pre-selection of orthodontic bands -Placing and removing orthodontic ligature ties, placing orthodontic separators -Adaptation of temporary crowns -Placing topical medications -Removing excess cement from fabricated restorations and orthodontic bands.
Cashier (Feb 2004 - Apr 2005)
Winn Dixie, Miami, FL
-Assist in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates. -Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product -knowledge and all other aspects of customer service. -Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids. -Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures. -Provide orderly maintenance of front-end equipment and supplies. -Accurately and efficiently ring up sales and accurately maintain all cash and media at the registers. -Communicate customer requests to management. -Enter all media from register into tally program. -Maintain orderly appearance of register area and supplies stocked.
Education
College (Jan 2006 – Present)
Miami Dade College, Miami, FL
Accountant.
Material Management (Apr 2010 – Present)
Logistics, Lackland Air Force Base
Material Management ,Limited inspector Training, forms designer 6.5 Digital Signature Training, Air Force Records Management General Awareness Training, WMS 2.0 (on line Ordering) Training, Accounting Fundamentals, Information Protection, M46 Joint Service Mask Leakage Tester(JSMLT)Operator and Sustainment Training.
Dental Assistant (Sep 2004 - Jun 2005)
Compu-Med Training Career, Miami, FL
Dental Assistant, CPR, OSHA, HIV, AIDS, HBO, Dental Radiography.
Skills
Microsoft Word, Excel, Power Point, (extensive use preparing slide presentations for training), windows XP, Micas, Jacks, Webflis.
Reference
References available upon Request.
Contact this candidate