Chad S. MacPhee

**** ***** ***** **, ***** Bluff, TN 37187 – 615-***-**** begin_of_the_skype_highlighting              615-***-****      end_of_the_skype_highlighting – mn61lz@r.postjobfree.com

Objective:

Obtain a career-oriented position providing opportunities for advancement while allowing me to utilize my experience and specialized work skills.

Skills:

Novell Microsoft Windows PC Diagnostics and Repair Server 2003

Help Desk 95, 98, NT, 2000, XP, Tier 1 and 2 problem solving Security +

MS Office Vista, And 7 Safe Captures ITIL v3

TCPIP Troubleshooting Failure Analyses Norton Ghost

Networking Wireless Networking Remote Connection Software Call Center

Imaging Internet Connection, Password Reset

Mobile Devices Hardware and Software Command Prompt

Networking Deceives First Call resolves Backups Software

Work Experience______________________________________________________________

Apex / Dell – Jan. 2010 – Jul. 2010

Desktop support Tech

• Trained in using Office 2003

• Trained in using Office 2007

• Worked on the Army knowledge online help desk

• Resetting Users password

• Creating User accounts

• Software – Windows XP, Vista, 7, IE 6, IE7, IE8, and Firefox

• SLA – Had to work with a two minute limit to complete job

Genco Inc. - Nov. 2008 – Apr. 2009

Research Tech

• Trained in the Research returns department

• Trained how to use a scan gun

• Trained on how to use the DPS system

Intelsol – Feb. 2008 – Nov. 2008

Failure Analyst Tech

• Performed safety captures on laptops, printers, monitors, projectors and power supplies

• Performed Failure Analyst on computers, TV’s, printers, projectors, and monitors

• Filled out hourly reports and submitted them

• Troubleshoot hardware and software

• Software – windows XP, Vista, and Sever 2003

• Disassembled and Reassembled – Laptops, desktops, printers, projectors, and severs

Dell Inc. Oct. 2006 – Sept. 2007

Technical Support Senior Asst.

• Troubleshoot hardware – hard drives, motherboards, memory, power supplies, and processors

• Troubleshoot Software – windows 95, 98, XP, Vista, Linux, DOS, Dell Connect, Microsoft office and ticketing software

• Customer support – XPS line, call flow management, resolve on first call, and trained the customer

• SLA – Had to work with a time limit to complete job.

• Had to use a ghost partition to restore windows

• Also had to create tickets to log the call and to dispatch parts

Spherion – Nov.2005 – Oct.2006

Computer Repair Technician – Jabil

• Troubleshoot hardware – hard drives, motherboards, memory, power supplies, and processors

• Troubleshoot Software – windows 95, 98, XP, Vista, Linux, DOS, Dell Connect, Microsoft office and ticketing software

• Cosmetic Repair – Trained and study in the art of cosmetic repair

• Team Lead – Trained and managed the cosmetic team that coincided of 2 painters and 12 team members

• Trained in quality control

• Was responsible for setting and maintaining the goal of 200 units a day.

Line Build – Dell

• Computer build – Had to maintain a goal of 18 units a day

• Was trained in – line build, kitting, packaging, box building, and peripheral equipment

Regions Bank – Apr.1998 – Nov. 2005

Processing Specialist

• Software – Support for Windows 95, 98, NT, Novell, and Server 2003

• Hardware – Unisys MCP 2300 Mainframe, Unisys sorter machines, terminals, and printers

• Networks – Had to configure, TCPIP, NETBIOS, and monitor connections, also had to reset passwords, accounts, and create accounts and delete accounts.

• Backups – Had to load, run, ship, and store daily and weekly backups

• Supervisor – Trained 2 computer operators and also trained 8 other people for balancing duties

• Training – Trained 2 computer operators and also trained 8 other people for balancing duties, and also created an online manual for the day to day operations.

• Provided 24/7 on support for 6 sites across the country.

• Remote Control – Had to dial into the mainframe to make changes run programs and used PC anywhere and VNC.

Education____________________________________________________________________

Aug.1994 – Mar. 1997

McGavock High School – General Education

Certifications – ITIL v3, 2009 Security +

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