Customer Service Manager

JOCELYN M. BALINT

**** ******** ***** 815-***-****

Aurora, IL 60502 *******.******@*****.***

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KEY QUALIFICATIONS:

• Extensive experience with customer service, sales and management

• Developed, planned and managed events (Nike, Aurora Manor, Salvation Army, Battered Women’s Shelter)

• Demonstrate integrity and professionalism

• Outstanding leadership, organizational and multi-tasking skills

• Exceptional written and verbal communication skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE:

2011-Present Citizen Bar, Chicago, IL

Server

• Provided quality customer service by utilizing anticipation and active listening skills

• Established and maintained clear communication with staff and management

Responsible for overseeing all money transactions including but not limited to nightly deposits

• Executed private parties, and charity events

2011- 2011 Chicago Slaughter, Hoffman Estates, IL

Public Relations/ Media Relations Coordinator Internship

• Assist in updating scores, stats, and press releases.

• Work with the local media to promote and develop interest stories and coordinate interviews

• Assist in planning and implementing special marketing events and promotions

• Coordinate travel and food accommodations for away games

• Assistant to Owner and General Manager

2008-2011 Majerles Sports Bar, Phoenix, AZ

Server

• Provide guests with exceptional customer service that exceed their expectations

• Responsible for overseeing shift reports – shift reports measure the overall success/service provided by the servers, bartenders, kitchen staff, hostess and bussers

• Maintain the highest level of detail and attentiveness with customers

• Manage and facilitate the hospitality for high profile celebrities and professional athletes

2007-2008 Fat Tuesday, Tempe, AZ

Bartender/Server

• Developed, planned and managed the grand re-opening and Mardi Gras events

• Coordinated and implemented promotional team efforts that increased customer retention

• Organized and managed all details pertaining to order placements with accuracy

EDUCATION:

2006-2009 Arizona State University, Tempe, AZ

Bachelor of Arts in Communications

Graduated: August 2009

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