JGalloresume0409

JOSEPH GALLO

**** ***** **** *******  Saint Augustine, FL 32095 H: 904-***-****  C: 904-***-****  ***********@*********.***

NETWORK MANAGER  TECHNICAL CONSULTANT

Dynamic professional who leverages exceptional business acumen with broad technology expertise to deliver solutions that profitably impact the bottom-line for companies that span a broad range of industry verticals. Expertise in reducing expenditures, increasing performance and streamlining operations by strategically planning and tactically implementing effective networks, systems, processes and controls. Adapt at developing and managing large multi-million dollar technical projects and delivering business solutions on time and under budget. Skilled communicator with unique ability to translate business needs to technical teams to ensure a clear definition and understanding of all objectives. Builds and unites highly proficient teams, maximizing staff performance and productivity. Domestic and international experience in developing and managing vendor services and negotiating provider contracts for technical products and services and service level agreements Excellent knowledge and experience in network technologies, e.g., MPLS, VoIP, LAN/WAN. Well versed in MS Project, Excel, Power Point and Word.

SELECTED ACHIEVEMENTS

■ Defined and implemented strategic network technology solutions companywide for ADP Inc., streamlined services and operations while cutting costs $1M. Designed and standardized an integrated systems platform which increased productivity 5% and eliminated multiple vendors.

■ Enabled global network connectivity in Spain, Mexico, India, Australia, New Zealand, and Japan for Pearson LLC and facilitated secure headquarters communication in the US and the UK, completing the initiative within time and budget constraints.

■ Designed, implemented and managed secured wireless capability in each major Pearson facility deploying Cisco equipment.

■ Designed and managed major million dollar technical international projects which included negotiating vendor contracts and service level agreements.

■ Developed business requirements for call center process and service improvements.

■ Built numerous strong and effective business and vendor relationships in meeting project goals.

■ Ten plus years experience with local and federal agencies (e.g., FCC).

■ Successfully negotiated $90M in telecommunications systems and network infrastructure agreements for ADP Inc., Pearson, LLC and Blue Cross Blue Shield of Florida lowering expenses 30%.

■ Reduced maintenance and operating expenditures 15% by standardizing Pearson’s WAN program through Cisco technology.

■ Developed technical project costs for major network upgrade that were presented to CEO and CFO for approval. Project plan progress documented and presented to executives and team.

AREAS of EXPERTISE

Client Service Strategic Planning Budgeting/Purchasing

Technical Staffing Cost Control Network Operations

Sales/Account Management Contract Negotiations Project Management

PROFESSIONAL EXPERIENCE

INDEPENDENT CONSULTANT 2009 -

Currently performing project work on telecommunications expense reductions and technical consulting on network services for a major healthcare facility in the southeast.

JOSEPH GALLO

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BLUE CROSS BLUE SHIELD of FLORIDA, Technical Consultant 2007-2008

Oversees IT Asset Management of company’s systems, networks and infrastructure. This includes Cisco, AT&T, Avaya, Microsoft, and other IT providers of services, hardware and software. Developed IT RFP’s and managed processes. Responsible for vendor contract development in voice, data, wireless and IP services. Maintained regular contact with key vendor organizations and acted as a liaison to internally resolve complex issues.

INTEGRATED MANAGEMENT SERVICES, INC., Senior Consultant 2006-2007

Providing independent IT/Telecommunications, process improvement and disaster planning expertise to large companies in the southeast. Identified and implemented sustainable process improvements that leveraged technology and positioned the clients for growth. Effectively supported existing clients along with attracting new clientele.

PAETEC COMMUNICATIONS, INC., Account Executive 2005-2006

Managed technology systems sales, including IP systems (Avaya) and network sales in Central Florida. Increased sales and established the company as an excellent provider of telecom systems. Managed installation process.

PEARSON LLC, Director of Global Telecommunications 2002-2004

Controlled global technology operations and strategies, developed and administered a $100M budget, managed voice, data, wireless and IP network deployments and responsible for voice, data, wireless, Internet, and call center operations. Managed acquisition and implementation of network carriers to ensure consistent and high performance delivery of services. Managed multi-million dollar technology projects in US, Europe and Pacific Rim. Managed, trained and developed technical and administrative staff of 30 plus. Served as the telecommunications advisor to corporate management.

ADP, INC., Director of Corporate Telecommunications Prior to 1989-2002

Effectively budgeted and managed $100M in annual telecommunications projects and expenditures. Designed, planned and directed networks, systems, and correlating strategies in the US and Europe. Managed acquisition, provisioning and implementation of network carriers to ensure consistent and high performance delivery of services. Oversaw corporate planning groups and communications councils. Managed, trained and developed technical and administrative staff of 20 plus. Determined major voice, data, and IP technology trends that would benefit company’s business units.

EDUCATION and CAREER DEVELOPMENT

Master of Business Administration, Executive Management, St. John’s University

Bachelor of Engineering, Mechanical Engineering, Pratt Institute

Chairman – Network Users Group

Numerous technical and project management courses spanning 15 years

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