Customer Service Human Resources
Resume:
OBJECTIVE
I am applying for the Executive Assistant Job with the Sherry Company.
SUMMARY
• Seven Years of Sales Experience
• Ten Years of Customer Experience
• Three Years at Auburn University
EDUCATION
2004- 2005 Troy University, Phenix City, AL
Master in Business Administration
2003- 2004 Troy University, Phenix City, AL
Major: Accounting
1998-2001 Southern Union, Opelika, AL
Associate’s Degree in Liberal Arts
TRAINING
HR Courses:
OM100 - General Fund Management
OM150 - Procurement and Payment Services
OM200 - Contracts and Grants - Administration
OM220 – Basic Property Control and Accounting
OM260 – Human Resources – Employment
OM280 – Human Resources – Compensation
OM300 – Human Resources – Employee Relations
OM320 – Human Resources – Performance Relations
OA210 - Immigration Law and AU Procedures 101
CT200 - Introduction to Banner Admin: the Internet Native Banner Financial System
PC970 - Introduction to Outlook 2010
TW200 - Effective Telephone Communication Skills
EMPLOYMENT
June 5, 2012- Administration Support Associate, Auburn University Temporary Employment Services,
Present Office of Informational Technology, Auburn, AL
Provides administrative and general clerical support within the Office of Informational Technology. Duties include, but are not limited to: covering front desk when main person is not available, sort/deliver mail, courier mail/packages to other buildings on campus, weekly bank deposits, schedule conference rooms, schedule catering for OIT events, answer phones, check scantrons for accuracy; deliver scantrons to operators for processing, handle deliveries, make copies, change control correspondence, maintain and update system maintenance calendar, send out weekly reminder emails. Scanning vendor vouchers for Admin group.
Jan 2012- Administration Support Associate, Auburn University Temporary Employment Services,
June 4, 2012 Department of Kinesiology, Auburn, AL
Provides administrative and general clerical support within the Department of Kinesiology. Duties include, but are not limited to: processing travel expense vouchers, e-vendor vouchers, using Self-Service Banner to prepare requisitions and view documents. Also responsible for maintaining files, ordering text books, keys, card swipe access, etc.; prepares VISA reconciliation on a monthly basis; serves as receptionist for a department with a diverse student and faculty population while providing excellent customer service; serves as contact person for faculty, staff and students for questions regarding finances. While assisting department with questions regarding AU spending and academic policies as well as other AU policies and procedures; prepares monthly and semi-monthly payroll verifications and time-entry; assists financial associate with budget tracking; helps manage student advising schedule using Appointment Scheduling System (SARS) and other duties as assigned by supervisor while maintaining positive work relationship with staff, faculty, students and supervisor.
2005 – 2012 Bookkeeper/ Administrative Assistant, Behar, Reid, Melton, Brown & Taylor CPA Columbus, GA
Duties included: Payroll, which included Sales tax, Alatax, Georgia sales tax, state withholding, quarterly payroll tax returns, W-2s; bookkeeping, which included accounts payable, accounts receivable and bank reconciliation, along with financial reports; typing of letters and memos, making deposits; customer service responsibilities including answering phones, making appointments, processing and helping clients with their tax returns.
2004 Office Administrative, L & L Machine Tools, LLC, Opelika, AL
Duties included: Answered Phones, Opened and Closed Jobs, Ordered Parts for the Machinist, typed correspondences, organized the mail, processed payroll and billed customers and vendors; greeted customers.
2003-2004 Administrative Assistant, Tri-Star Contracting, Auburn, AL
Duties included: Answered phone, processed payroll and certified payroll, typed correspondences, and made deposits.
2001-2003 Key Watcher, Auburn University Access Control, Auburn, AL
Duties included: Opened and closed the office, made the locks and keys for individuals and jobs, entered and checked out the keys to individuals in the computer program Key Watcher and delivered items to different people in the facilities buildings.
1999 Student Worker in Art Department at Biggin Hall, Auburn University, AL
Duties included: Opened and closed the office, sorted mail, customer service responsibilities including answered phones, helped students and faculty, and delivered items to different people across the university campus.
Additional Computer Skills:
Appointment Scheduling System (SARS)
Banner Finance
Microsoft Outlook
Microsoft Word
Microsoft Works
Microsoft Access
PowerPoint
Excel
Quicken Basic
QuickBooks
Creative Solutions
Microsoft Publisher
QuarkXpress
General Ledger
Check Write
Groupwise
Activities
Volunteered at the Child Advocacy Center of East Alabama, and Storybook Farms.
References:
Dr. Mary Rudisill
Department Head of Kinesiology
2050 Beard Eaves Coliseum
Auburn University, AL 36849
Ms. Robin Hinds Martin
1476 Millbranch Drive
Auburn, AL 36832
Mr. Chris Lecroy
L&L Machine Tools, LLC
5370 U.S. Hwy 431 North
Opelika, AL 36801
Mr. Phil Clowdus
State Farm Insurance
1141 Opelika Road
Auburn, AL 36830
Contact this candidate