Customer Service/ Call Center Rep

Jenifer L. Davis

**** ****** ***** ****: 770-***-**** Cell: 205-***-****

Duluth, GA 30096 **************@*****.***

I am seeking an opportunity as a customer service or organizational support specialist. Highly skilled and motivated with outstanding verbal and written communication skills,

I am able to work independently and as an effective team player.

I am proficient at multitasking, data entry, Microsoft Word, PowerPoint, and Excel.

Experience:

Mothers Against Drunk Driving, Houston, TX 2007

Special Event Coordinator

· Project manager for the Mothers Against Drunk Driving walkathon.

· Coordinated the annual ‘Strides for Change’ walkathon

o Solicited and organized local vendors for donations and event participation

o Secured venue for the walkathon, vendors, participants and volunteers

o Created maps for vendor placement, walk route and activities for the event

o Maintained interactive website for walkathon participants; teams/ individuals/volunteers

o Responsible for updating and maintaining financial records; donations from corporate sponsors, teams and individuals.

· Requested to return and help direct 2008 ‘Strides for Change’ walkathon

Child Developing Center, Houston, TX 2005- 2008

Facilities Monitor – Childcare Administrator

· Coordinated with local government the placement of youth within the facility based on preset guidelines.

· Inbound and outbound calls to secure housing, transportation and appointment setting.

· Managed the insurance claims process for the youth in the facility: private and Medicaid.

· Maintained schedules for youth housed in the facility.

· Monitored daily activities for youth ages birth to 18 years of age.

· Experience working with special needs children.

U.S. Air Force Reserves, Montgomery, AL 2004- 2006

Transportation/Administration

· Flight line operations, forklift operator, plane loading equipment operator.

· Customer service, data entry operations, administrative clerical duties.

Certigy Payment and Recovery Service, Tuscaloosa, AL 2004

Collections

· Inbound and outbound collection calls

· Collection process on insufficient checks within guidelines of the Fair Debt and Collections practices.

U.S. Army, Fort Campbell, KY 2001 – 2004

Cargo Specialist

· Upload and download trains, airplanes, boats and trucks

· Operated Material Handling Equipment for loading and transport people and equipment

· Load planning operations and Logistics management

· Served in overseas in Operation Iraqi Freedom

Education

Westwood College Criminal Justice Present

Penn Foster Medical Office Assistant 2004

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