Call Center/Dispatch Supervisor
Resume:
Iyshia L. Kirkland
Waxahachie, Texas 75165
Objective: To obtain Administrative or Dispatch position
Desired Salary: $40,000- $50,000 annually
Work History
07/18/08- Present Police Dispatch Supervisor 01/08-07/18/08 Certified Training Officer- City of Desoto/Southwest Regional Communications Center
Salary: Dispatch Supervisor- $3887/mo CTO- $2908/mo
Duties: ensuring that city and departmental policies and procedures
are adhered to, coaching, new hire training, and providing daily interactive supervisory guidance, assistance to and monitoring the work performance and customer service of more than 20 subordinate communications operators involved in public safety call taking, dispatching, RMS/Regional Database, TCIC/NCIC, and EMD activities, being an active part of the leadership team, promptly reporting safety hazards, troubleshooting equipment malfunctions and system failures, performing daily system tests and payroll updates, maintaining employee files and other confidential information, assisting in the hiring and promoting process, providing ongoing training and updates, playing an active role in conflict resolution at both internal and external levels, and serving as a relief dispatcher as needed
10/05-01/08 Police Dispatcher- City of Desoto/ Southwest Regional Communications Center 211 E Pleasant Run Road Desoto, Texas 75115 972-***-****
Salary: $2826.00/mo
Duties: sending and receiving teletypes, receiving two-way radio calls from law enforcement/emergency personnel, maintaining composure in high stress situations, entering, clearing, modifying, and confirming felony warrants, misdemeanor warrants, stolen articles, and protective orders
08/05-10/05 Customer Service Professional- Sitel Corporation: Capital One Campaign 2702 West Loop 306 San Angelo, Texas 76904 325-***-****
Salary: $992.00/mo
Duties: providing customer service in a call center environment to Capital One Credit Card holders
06/03-10/05 Administrative Assistant/Civil Process Clerk- Tom Green County Sheriff’s Office
Salary: $1,472.56/mo
Duties: receiving, processing, entering, and returning civil paperwork, billing and receipting all agencies for service of paperwork, processing civil and criminal subpoenas, providing a weekly report of service documents, preparing and maintaining Civil, Estray, and Writ bank account deposits, and preparing and maintaining employee payroll time sheets and personnel files
06/02- 6/03 Dispatcher- Tom Green County Sheriff’s Office 222 West Harris Avenue San Angelo, Texas 76903 325-***-****
Salary: $1,399.00/mo Duties: sending and receiving teletypes, receiving two-way radio calls from law enforcement/emergency personnel, maintaining composure in high stress situations, entering, clearing, modifying, and confirming felony warrants, misdemeanor warrants, stolen articles, and protective orders
Education
1998 Mac Arthur High School
High School Diploma
*Early Graduate
2001 Paul Quinn College
*Provost’s List Honor Student
Special Skills and Courses
APCO Communications Center Supervisor and APCO Communications Training Officer Certifications, TLETS/ NLETS Operator and Advanced Telecommunicator Certifications (State of Texas ), Windows XP, Excel, Power Point, Outlook, Access, Word, Act for Windows, Odyssey, Novell, Works, Word Perfect, Time Clock Manager, Able Term (RISC), Positron multi-lined telephone system, Zetron radio operations, filing, faxing, and keyboarding 60+ wpm.
References available upon request
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