Sales Customer Service
Resume:
Richard G. Walker
#***
Auburn Hills, MI 48326
OBJECTIVE
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Your organization may need someone with my abilities. For over twenty years I have been involved in sales and management with the steel industry. I am sales oriented and possess a strong commitment to customer service. I am able to work independently and have excellent communication and problem solving skills. I have developed the skills to effectively process customer orders from entry through delivery. Another skill I have developed is the ability to resolve customer issues by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
EMPLOYMENT HISTORY
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HTC Tool & Cutter, Clinton Township, MI
06/2007 - 04/2011 Sales
Sales of cutting tools
Basic Line, Madison Hts, MI
05/2004 - 02/2007 Inside Sales
Inside sales of industrial supplies
Belmont Equipment, Madison Hts, MI
04/2002 - 04/2004 Inside Sales
Inside sales of EDM supplies
Alloy Metals International, Rochester Hills, MI
11/2001 - 03/2002 Sales
Sales of all forms of high temperature metals
Copper and Brass Sales, Eastpointe, MI
05/1999 - 10/2001 Regional Purchasing Manager
Purchasing and expediting of all forms of metals
Wolverine Metal Company, Warren, MI
05/1993 - 05/1999 Sales
Sales and purchasing of stainless steel coils
TCT Stainless Steel, Sterling Hts, MI
03/1990 - 05/1993 Sales
Sales of slit and tempered stainless steel coils
Universal Stainless Technologies, Warren, MI
01/1989 - 01/1990 Sales
Sales of slit and tempered stainless steel coils
EDUCATION
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Bachelor of Science
Major: Management
Oakland University, MI
SKILLS AND ABILITIES
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The development of my management skills began at Oakland University, where I was awarded a Bachelor of Science degree in Management.
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