Customer Service Administrative Assistant

Katriina Mikkola RESUME

Avenida Rocio Jurado s/n

***** *********** *****, ******, *****

Tel: +358-**-***-**** 19.09.2011

Email: ****************@*****.***

Vacancies in Your Company

My name is Katriina Mikkola. I am a 24 year old third year student at the University of Applied Sciences in Helsinki, Finland with multiple work experience in administration for various sales, marketing and public relations companies. I have also coordinated and led welcome events and tours for potential business partners in Helsinki, Finland, Oldenburg, Germany, and Malaga, Spain. I have worked in diverse cultures in several countries, and my strengths are in communication, administration, customer service and teamwork.

I did my primary and high school in an English class. At school I learned Swedish, English, Finnish and German. I have also started my lessons in Spanish and study Spanish independently in Spain. After I graduated from college, I went to work for Deerberg-Systems in Germany. In Germany, my technical and communication skills improved as I worked with Microsoft excel for reports, wrote formal letters, and liaised daily with high profile clients. After moving back to Finland, I decided to apply for tourism management studies as I saw my language skills as a great benefit, along with viewing tourism as a growing business. And most of all, I like travelling myself and tourism is something which I am very much interested in. I did my training for Bachelor s degree in Spain, and worked with Diamond Resorts International as an Administrative Assistant. Currently, I am finishing my studies in tourism management at university in Finland. I am writing my thesis in Spain, and would be willing to pursue with my career in the United States. I can start working immediately. I am looking for a challenging job, where I can continuously learn and grow in the company, giving the best of myself and progress up in my career.

As a colleague I am helpful and friendly and as an employee I am hardworking, spontaneous, flexible and polite. I am a team player, but can work well independently also. When working in a team, I listen to others and also bring my own opinions to the team. While working in Germany and Spain, I learned to adjust to different company cultures and working styles, and also gained skills in time management and patience working in hectic situations and time sensitive projects. On my free-time I like to go swimming, play golf, meet my friends or sing. I am interested in investing, travelling and interior designing.

I really look forward to hearing from You, and if asked, I have my letters of reference which I can send to You.

With regards,

Katriina Mikkola

ATTACHMENT: CV

KATRIINA TERESE MIKKOLA

Email: ****************@*****.***

Address: Avenida Rocio Jurado s/n Born: 12 October 1986

29630 Benalmadena Costa, Malaga, Spain Nationality: Finnish

Telephone: +358-**-***-**-** Telephone: +358-**-***-**-**

EDUCATION

•Haaga-Helia, University of Applied Sciences, Tourism Management programme, 2008-2011

•Lumo high-school 2002-2005

•Kilteri middle school 1999-2002

•Kaivoksela primary school 1996-1999

•Puolala primary school 1994-1996

•Lauste primary school 1992-1994

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT, HUMAN RESOURCES, Diamond Resorts International 06/10-11/10

• Managed recruitment process and coordinated weekly communication with sales and marketing

Directors for all resorts across Europe

• Implemented and updated Oracle database for employees and clients

• Compiled and reorganized spreadsheets of personnel training outlining programs, progress and results

MEDIA ASSISTANT, Virta Mediacommunity 3/09-05/10

• Administrated all client information and helped with media event planning

• Reviewed market circulation for specific ad campaigns and compiled spreadsheets on performance in several languages for future year planning

• Coordinated, attended, and compiled minutes for potential client campaigns

ADMINISTRATION MARKETING/SALES, Deerberg Systems Oldenburg 9/07-12/07, 12/10

• Assigned to high-end client accounts to provide 24 hour customer service and company representation

• Organized and communicated events for clients and colleagues in Germany and abroad

• Administrated client information, prepared all customer gifts

MODEL, Freelancer 02/03-Present

• Performed in the Finnish television series version of Project Runway

• Developed choreography and participated in Fashion shows for Loréal and YvesSaintLaurent

• Various modeling jobs for magazine and television ads

WAITRESS AND BARISTA, Wayne’s Coffee 8/06-05/10

PUBLIC RELATIONS, NordicBet 01/10-05/10

CASHIER in a shop, Samuli Purhonen Ltd. 02/06-08/06

LOUNGE SERVICES, STORAGE ASSISTANT, Lightinen Ltd. 06/04-07/05

SHOP ASSISTANT, Tammela Garden 06/03-07/03

CLEANER, Helsinki Association of Epilepsy 1/00-12/03

LANGUAGES

Finnish (mother tongue) Swedish (good)

English (fluent) Spanish (basics) German (good)

COMPUTER SKILLS

Microsoft Excel (good) Windows XP (good) Amadeus (good)

Microsoft Word (good) Windows Vista (good) Oracle (good)

Adobe Photoshop CS2(basics) Adobe Indesign (basics)

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